Job Duties - Manage the day-to-day activities of the revenue cycle department including: billing, follow-up, coding, and or cash posting to achieve revenue optimization
- Develop, implement and maintain functional area administrative and operating procedures in conjunction with the Director of RCM
- Monitor department KPIs. Identify opportunities for improvement and develop an action plan
- Monitor staff performance and initiate quarterly audits to ensure productivity and KPI metrics are met
- Monitor payer website for updates and regulatory changes
- Serve as a point of contact for internal and external contacts
- Conduct employee reviews and prepare for presentation; administer reviews
- Utilize system reports and review data in order to improve BSO performance as a whole as well as specific departments
- Uphold the company's mission to provide exceptional patient care and leads in a way that aligns with the company's ESG goals
- Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance
- Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
- Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
- Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
- Other duties as assigned
Minimum Requirements - A minimum of 6 years' experience in 3rd Party billing / AR Collections and or Cash Posting experience required
- Knowledge of Workers compensation, and liability insurance is preferred
- AA/BA/BS preferred
- CRCS-P certification required
Additional Skills/Competencies - Ability to maintain a strong confidentiality profile
- Ability to form interpersonal relationships (i.e. establish rapport with others)
- Ability to manage time effectively by setting priorities
Physical/Mental Requirements Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
