Description The Opportunity: The IMAC Manager leads a team responsible for the deployment, modification, support, and decommissioning of retail technology solutions across the enterprise. This role oversees the end-to-end lifecycle of store technology installations, including broadband connectivity, network security equipment, payment processing services, point-of-sale systems, and related infrastructure. The IMAC Manager collaborates with business stakeholders, vendors, service providers, and third-party contractors to ensure timely, cost-effective, and high-quality delivery of technology services.
Responsibilities: - Lead and develop a team of Retail Technology Specialists, including workload management, goal setting, coaching, and performance management.
- Serve as the primary liaison between business stakeholders and technology teams to prioritize requirements and establish delivery timelines.
- Oversee the provisioning of broadband services, network and firewall equipment, merchant IDs, and point-of-sale hardware for new and existing locations.
- Manage third-party vendors and contractors responsible for technology installation, configuration, and site support.
- Ensure timely resolution of installation, activation, and service-related issues affecting retail operations.
- Coordinate site decommissioning activities, including service cancellations, equipment recovery, and vendor management.
- Develop and manage annual capital and operating budgets for the IMAC function.
- Review, approve, and manage vendor invoices and service-related expenditures.
- Continuously improve IMAC processes and procedures based on changes in technologies, service providers, and customer feedback.
- Monitor service delivery performance and implement process improvements to enhance operational efficiency and customer satisfaction.
Education: - Bachelor's degree in Computer Science, Management or related field, or 5 years' experience in retail POS service, support, development and/or project management.
Requirements: - Experience managing technology deployment, field services, telecommunications, or retail technology operations.
- Strong vendor management, budgeting, project management, and stakeholder communication skills.
- Knowledge of networking, connectivity services, POS systems, and payment processing technologies preferred
- Understanding of network communications, security measures, data protection and PCI standards.
Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!
