Position Title: Retail Store Manager
Reports to: Director of Retail Operations
Classification: F/T, Salaried, Exempt
Salary Range: $80,168.40-$87,500
Supervises: Store Associates, Assistant Store Manager, Store Supervisors, volunteers, and work program participants.
As the Retail Store Manager, you'll lead the daily operations of one of Tacoma/Pierce County Habitat for Humanity's stores - driving sales, inspiring staff and volunteers, and transforming donated goods into funding that helps build affordable homes. You'll play a vital role in advancing Habitat's mission while creating a welcoming destination for shoppers and donors alike.
We are proud to provide a benefits package that includes:
- Paid vacation (10 days annually to start)
- Paid sick leave (10 days annually to start)
- 13 paid holidays each year
- Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents)
- Short-term and long-term disability insurance
- Basic life and AD&D insurance, plus voluntary life insurance options
- 403(b) retirement plan with a 5% employer match after one year of employment
- Flexible Spending Account (FSA)
- Employee discounts at our TPCHFH stores
Key Responsibilities
Leadership & Supervision
- Lead, train, and schedule store staff, program participants, and volunteers.
- Monitor performance, address employee concerns, and support corrective action when needed.
- Partner with the Director of Retail Operasions on hiring, performance management, and staff development.
- Ensure all team members follow safety, operational, and organizational policies.
- Provide ongoing coaching and performance feedback to staff and volunteers.
- Promote a positive, inclusive, and mission-driven work culture.
Finance & Administration
- Oversee daily cash handling, deposits, and financial accountability.
- Support budget management and financial performance goals.
- Maintain accurate records, documentation, and reporting.
Operations & Sales
- Manage all aspects of retail operations, including merchandising, pricing, inventory flow, and donation intake.
- Maintain a safe, clean, organized, and customer-friendly sales floor and warehouse.
- Track and order necessary supplies and equipment.
- Stay current on retail trends and pricing of comparable products.
- Utilize Microsoft Office and other tools to manage operations effectively.
Facility & Logistics
- Oversee store opening/closing procedures and cashier reconciliations.
- Ensure facility maintenance and security of all assets, cash, and confidential information.
Community Engagement
- Build strong relationships with volunteers, donors, Habitat homeowners, community partners / vendors, and the public.
- Support gift-in-kind (GIK) donation growth and stewardship.
- Assist in promoting special sales, events, and new product arrivals.
Strategic Contribution
- Collaborate with leadership on long- and short-term goals for the Store and affiliate.
- Contribute ideas for improving efficiency, sales, and community impact.
- Perform additional duties as assigned to advance Habitat's mission.
- Use sales and operational data to identify trends and recommend improvements.
Qualifications
- High school diploma or equivalent required; post-secondary education preferred.
- Minimum of five years' work experience, including at least two years in retail or sales management.
- Strong leadership, communication, and customer service skills.
- Valid driver's license with a clean driving record.
- Forklift experience preferred (or willingness to be trained).
- Proficiency with Microsoft Office (Word, Excel) and comfort with databases/spreadsheets.
- Occasional overnight travel to conferences
Physical Requirements
- Ability to lift and carry up to 50 pounds regularly.
- Ability to stand, walk, bend, reach, climb ladders, and move throughout the sales floor and warehouse for extended periods.
- Ability to work in varying indoor and outdoor weather conditions while receiving donations.
