Are you passionate about luxury retail, hospitality, and creating elevated guest experiences? White Elephant Resorts is seeking a highly organized, creative, and hands-on
Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.
This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment and loves blending operations, merchandising, e-commerce, and brand storytelling.
As Retail Operations Manager, you'll oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.
Key responsibilities include:- Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
- Coordinating seasonal store setups, merchandising refreshes, and inventory management
- Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
- Supporting product launches, promotions, and retail marketing initiatives
- Partnering with creative, marketing, social media, hotel operations, and finance teams
- Coordinating with vendors, logistics partners, photographers, and external agencies
- Assisting with photoshoots, creative productions, and special retail projects
- Helping identify operational improvements that enhance retail performance and guest experience
We're seeking someone who is equal parts organized operator and creative problem-solver.
Qualifications:- 3+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a dynamic environment
- Excellent communication and project coordination skills
- Experience with Shopify and inventory management systems preferred
- Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
- Positive, team-oriented attitude with a hands-on approach
- Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen
If you're excited by luxury retail, creative collaboration, and operational excellence, we'd love to hear from you.
Apply today and help shape the future of retail at White Elephant Resorts.
