Ashley Furniture Industries

Retail Fulfillment Center DC Operations Manager

Ashley Furniture Industries • $75K — $95K *
Memphis, TN 38109In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 4+ years in distribution management, specifically in fleet and logistics with 3PL exposure
  • Industrial vehicle license or ability to obtain within 30 days
  • Familiarity with LEAN, Six Sigma, and Kaizen methodologies
  • Capacity to adapt and thrive in uncertain environments
  • Proactive and deadline-focused action orientation

Responsibilities

  • Direct daily operations for receiving, picking, packing, and shipping
  • Monitor performance metrics and adjust staffing to match volume changes
  • Ensure timely fulfillment and maintain accurate inventory
  • Coordinate loading schedules with transportation teams for efficiency
  • Lead and develop Operations Supervisors to achieve departmental KPIs
  • Promote a culture of safety and ensure compliance with regulations
  • Drive continuous improvement initiatives to enhance operational efficiency

Benefits

  • Health, Dental, and Vision insurance along with an Employee Assistance Program
  • Paid Time Off that grows with tenure
  • Attractive employee discount on home furnishings
  • Access to professional development programs
  • Tuition Assistance for further education
  • On-site Ashley Wellness Centers at select locations
  • 401(k) plan with profit-sharing contributions
  • Life insurance coverage
Full Job Description
Summary: The Retail Fulfillment Center (RFC) Operations Manager directs the daily production activities of various warehouse departments. This position will lead and mentor RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality and safety. The RFC Operations Manager is accountable for safety, quality and productivity as well as the facility and equipment.
Responsibilities:
Operations Leadership & Execution
  • Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
  • Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
  • Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
  • Coordinate with transportation teams to optimize loading schedules and carrier utilization
Team Leadership & Safety
  • Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement
  • Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
  • Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
  • Lead incident investigations and implement corrective actions to prevent safety incidents
Continuous Improvement & Performance Management
  • Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
  • Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
  • Manage departmental operating budget and control labor, equipment, and supply costs
  • Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers
Qualifications:
  • 4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience and background in logistics, Required
  • Company-issued industrial vehicle license, or ability to obtain within 30 days, Required
  • Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology
  • Ability to thrive in an ambiguous environment
  • Action Oriented - dedicated to making and meeting deadlines

Work Environment:
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

About Ashley Furniture Industries

Ashley Furniture Industries, Inc. is a furniture manufacturing company headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. The company has manufacturing and distribution facilities in Wisconsin, Mississippi, California, Pennsylvania, North Carolina, Florida, China, and Vietnam. Ashley Furniture is the largest furniture manufacturer in the United States and one of the largest in the world. The company's products are sold through a network of over 6,000 retail partners in 123 countries.
Learn more about Ashley Furniture Industries
Size
30,000 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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