High School Diploma/GED required; Bachelor's Degree preferred.
5-7 years of Retail Management experience required, preferably in Multi-Unit Management.
Valid driver’s license and auto insurance for Missouri, Kansas, or Illinois required.
Strong interpersonal and communication skills for effective customer service and conflict resolution.
Leadership skills in decision-making, goal setting, and problem-solving using analytical and creative thinking.
Ability to motivate, lead, and hold employees accountable.
Responsibilities
Achieve targeted sales and production quotas for assigned retail stores.
Regularly visit stores to direct and assist staff on their work methods and performance standards.
Analyze departmental reports to assess trends and make recommendations.
Perform quarterly store audits to ensure adherence to quality and safety standards.
Model core values and establish a commitment to safety, ethics, and quality.
Provide top-notch customer service for repeat business and de-escalation of issues.
Coach employees on job performance and manage disciplinary actions.
Benefits
Medical benefits for full-time employees after 30 hours per week.
Dental and vision benefits available after hire for employees working 20+ hours.
Voluntary Life and AD&D Insurance available after hire for employees working 20+ hours.
403(B) Retirement plan effective immediately for employees working 20+ hours, with employer match after one year.
PTO accrual of up to 15 days based on hours worked.
Employee store discount available.
Flexible schedules and paid holidays offered.
Career growth opportunities within the organization.
Full Job Description
Required Travel: 0% Position Type: Salaried Salary: $83,000.00 Bonus Potential: Up to $40,000
Qualifications
High School Diploma/GED required; Bachelor's Degree preferred.
5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
Valid driver's license and active auto insurance in Missouri, Kansas, or Illinois are required.
Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
Leadership skills including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
The ability to motivate and lead employees and hold them accountable.
Primary Duties/Responsibilities
Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
Help to identify and recommend employees with proven performance for advancement.
Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
Safeguard company property and personal information from harm, damage, or theft.
Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
Must read, follow, model, and enforce all agency policies, procedures, and values.
Eliminate wasteful practices through process improvement.
Provide store coverage as necessary due to vacation schedules, terminations, etc.
Other duties as assigned.
Benefits
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
403(B) Retirement on date of hire for employees working 20 or more hours per week.
403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
401(A) Retirement on date of hire for employees working 20 or more hours per week.
