Texas Capital Bank

Retail Banking Program Manager

Texas Capital Bank • $110K — $130K *
Richardson, TX 75080In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in retail banking operations or related support functions.
  • Bachelor's degree in business or relevant field.
  • Strong knowledge of bank security protocols and financial center operations.
  • Proven leadership skills and ability to influence change.
  • Excellent multi-tasking and prioritization abilities.
  • In-depth knowledge of banking regulations and business acumen.
  • Strong analytical problem-solving skills.

Responsibilities

  • Support operations of the Retail line of business to drive technology solutions and vendor management.
  • Collaborate with stakeholders to achieve business objectives across departments.
  • Act as a strategic partner to Retail Banking leadership on key initiatives.
  • Monitor projects and prepare presentations for management, documenting analytics and goals.
  • Devise programs that align with organizational objectives.
  • Support system implementations and process enhancements while managing change.
  • Analyze business data to uncover trends and actionable insights.

Benefits

  • Opportunity for career growth in retail banking leadership.
  • Collaborative work environment fostering cross-departmental partnerships.
  • Involvement in strategic initiatives impacting the Retail LOB.
  • Access to ongoing professional development and training opportunities.
  • Flexibility with travel requirements.
Full Job Description
Responsibilities:
  • Support the overall operations of the Retail line of business (LOB), fostering collaboration to drive new technology solutions and the vendor lifecycle management and providing thought leadership to the Retail LOB.
  • Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, technology, operational partners and other key stakeholders to achieve business objectives.
  • Serve as a strategic partner to Retail Banking leadership, driving execution of key business initiatives and enterprise priorities.
  • Monitor projects and participate in the preparation and delivery of presentations to various levels of management in written and verbal formats, including documenting, analytics, program status and goals met.
  • Devising new programs that support the organization's objectives
  • Support system implementations, process enhancements, operational readiness activities, and change management efforts.
  • Analyze business and operational data to identify trends, risks, opportunities, and actionable recommendations.
  • Provide guidance and support to team members while adhering to bank guidelines, policies, and applicable laws.
  • Facilitate cross-team collaboration and provide feedback, operational, and administrative support for the Retail Banking Compliance and Governance Manager and Head of Retail Banking.
  • Identify, assess, and mitigate operational and compliance risks across the Retail LOB; escalate critical risks to leadership.
  • Coordinate operational issues including application access, equipment needs, workflow, and transaction integrity across all Financial Centers.
  • Prepare, maintain, and distribute operational reports.
  • Lead special projects and strategic initiatives on behalf of Retail Banking leadership.
  • Perform other duties and projects as assigned.
  • Day and Overnight Travel Required: 25% +/-


Qualifications:
  • 10+ years of experience in retail banking operations, reconciliation, or a related support function.
  • Bachelor's degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degrees and work experience
  • Strong knowledge of bank security protocols and financial center operations, including teller, ATM, cash management, and vendor management.
  • Proven leadership skills; ability to build influence and drive change management.
  • Excellent ability to multi-task, manage competing priorities, and maintain attention to detail and accuracy.
  • Business acumen and knowledge of banking regulations.
  • Autonomous execution; adaptable to shifting priorities in a results-driven environment.
  • Sound strategic thinking and ability to influence leadership.
  • Analytical problem-solving with strong attention to detail.
  • Process development and change management skills.
  • Strong networking and cross-team collaboration abilities.


The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

About Texas Capital Bank

Texas Capital Bank is a commercial bank that provides a range of financial services to businesses and individuals. The bank was founded in 1998 and is headquartered in Dallas, Texas. Texas Capital Bank has over 1,500 employees and operates branches in several states, including Texas, California, and New York. The bank offers a variety of services, including commercial lending, treasury management, and wealth management.
Learn more about Texas Capital Bank
Size
1,500 employees
Industry
Finance & Insurance
Founded
1998
* Ladders Estimates

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