Dunkin Brands Group

Restaurant Manager

Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Effective verbal and written communication skills in English
  • Strong math and financial management skills
  • Previous experience in restaurant, retail, or supervisory roles
  • Minimum age requirement of 18 years
  • High school diploma or equivalent is necessary

Responsibilities

  • Promote a team environment through coaching and recognition
  • Deliver exceptional guest service as a role model
  • Drive sales by executing restaurant standards and marketing initiatives
  • Control labor and food costs while ensuring safety and cleanliness
  • Analyze business results to set and achieve goals

Benefits

  • Full-time employment status
  • Comprehensive training including ServSafe® certification
  • Opportunity for career development and progression
  • Supportive team culture focused on growth
  • Focus on guest satisfaction and operational excellence
Full Job Description
Position
Restaurant Manager

Description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Position Requirements

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Pay Rate Starts at $1275.00

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills:
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent) Required Competencies
Guest Focus - anticipate and understand guests' needs and exceed their expectations
• Passion for Results - set compelling targets and deliver on commitments
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Exempt/Non-Exempt
Exempt

Full-Time/Part-Time
Full-Time

Location
156 - Medford, 2717 Route 112

Shift
-not applicable-

This position is currently accepting applications.

About Dunkin Brands Group

Dunkin' Brands Group is a franchisor of quick service restaurants serving hot and cold coffee and baked goods, as well as hard serve ice cream. The company's brands include Dunkin' and Baskin-Robbins. Dunkin' is a leading retailer of hot and cold coffee, baked goods, and breakfast sandwiches. Baskin-Robbins is a leading retailer of hard serve ice cream. The company was founded in 1950 and is headquartered in Canton, Massachusetts.
Learn more about Dunkin Brands Group
Size
1,114 employees
Market Cap
$8.7 billion
Industry
Net Income
$220.2 million
Founded
1973
5 Year Trend
+12.8%
Revenue
$1.3 billion
NASDAQ

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