ResponsibilitiesThe Resource Physician Liaison is responsible for supporting a region of Physician Liaisons and building the territory while maintaining UVVC's brand standards.
- Assists in onboarding, training and coaching Physician Liaisons
- Utilizes reports and CRM to have a complete understanding of team's metrics
- Partners with Business Development Director, Seniors and trainer to implement, and support training program for Physician Liaisons in assigned area.
- Extended knowledge of territory and referring physicians to ensure ability to back up liaisons as they are out or there is not a liaison currently assigned to area
- Nurture referral relationship funnel/sales cycle of other liaisons.
- Support Region/Seniors in reaching/exceeding growth goals, by driving and supporting numbers in low performing areas
- Creates transparent and clear communication with Seniors, Director and Liaisons.
- Monitors, investigates and reports market and competitor information.
- Demonstrate and promote a work culture committed to UVVC's Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
- Demonstrate behaviors that are consistent with UVVC's Standards of Conduct as outlined in our Employee Handbook.
- Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
- Other duties as assigned.
Qualifications- Bachelor's degree or equivalent work experience.
- 3+ years in relevant Referral Development/Sales with demonstrated success in healthcare.
- Proven ability to utilize market data and field intelligence to uncover and capitalize on new market opportunities and achieve sustained referral growth by navigating the referral relationship funnel/sales cycle.
- Experience with Salesforce CRM.
- Must be proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent interpersonal, communication and problem-solving skills.
- Strong understanding of the healthcare industry, including political, economic, and competitive market factors.
- Proven track record of success in customer service, sales, or referral development and demonstrated desire to grow and assume greater responsibility.
- Demonstrated ability to lead, coach, and motivate staff to meet business objectives.
- Demonstrated ability to reach decisions, take appropriate action, and follow through to progress the team.
- Ability to both lead and actively participate as a member of a team to achieve common goals. Must be able to work closely with peers, operations, and other key team members to determine best practices and implement new strategies and workflows.
- Ability to think creatively and perform quickly. Problem-solving attitude is important.
- Actively demonstrates commitment to excellent service to all customers, both internal and external.
- Strong analytical skills with the ability to analyze information, reach decision point, and execute appropriate actions.
- Very strong relationship building and communication skills.
- Must assure discreet and confidential handling of all business information and understand regulatory guidelines.
- Must show proof of (and maintain) minimum personal auto insurance coverage of $100,000 for bodily injury liability per person, $300,000 for bodily injury liability per accident, and $50,000 for property damage liability.
- Travel requirements Up to 100% of time; must maintain minimum personal auto insurance coverage of $100/$300/$50k.
- Physical requirements Both sedentary and active position. Light work that includes moving objects up to 15 pounds.
Total compensation is based on experience and may include base salary, bonuses, and other incentive pay.
Compensation
$95,000-$100,000 USD
