LocationNorth Shore Region
Schedule Monday through Friday 9:00 am to 5:00 pm
Target Salary The approximate pay range for this role $86,320 - $87,568 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.
Job Summary As a Residential Supervisor of Independent Supports & Shared Living, you will oversee the daily operations and quality of services within Northeast Arc's Independent Supports and Shared Living programs. You will ensure that individuals with intellectual and developmental disabilities receive person-centered supports that promote independence, self-determination, community engagement, health, and overall quality of life.
The Supervisor will provide leadership and supervision to Case Managers and program staff, support Shared Living provider relationships, monitor service quality and regulatory compliance, and ensure individuals are making meaningful progress toward their Individual Support Plan (ISP) goals. Working collaboratively with individuals, families, caregivers, DDS, and other community partners, you will help advance Northeast Arc's mission of empowering people to live, work, and participate fully in their communities.
Responsibilities - Adheres to and ensures appropriate implementation of Northeast Arc Policy and Procedures, including the Standards of Conduct, divisional standards and Funding Source Regulations.
- Hires and trains Program Directors to ensure full knowledge of Residential Standards, job duties and responsibilities, NeArc policies and DDS regulations.
- Provides on-going staff supervision, including performance appraisals, training and education, and when necessary, corrective action. Assumes duties of direct reports, as necessary.
- Assists Division Director to develop and implement residential strategic direction and positive work culture focused on core values.
- Utilizes a PBS approach when working with staff and individuals, including promoting the agency objectives related to personal growth, community involvement and decision making.
- Ensure houses are following all Policy Standards and standards established by DPH, DDS and Quality Enhancement. Conducts timely and routine QAs and follows up and corrects issues.
- Responds to all Team Support Calls and Answering Service Issues. Participates in Weekend Supervisory On-Call Rotation, providing agency-wide administrative oversight and clinical support.
- Completes fiscal paperwork and monitors the programs budget, identifying any areas of concern.
Qualifications - Bachelors Degree in related field of study and minimum of three (3) years human service experience OR Masters Degree in related field and two (2) years Human Services Experience. Additional education and training in relevant areas preferred.
- Prior experience supervising professionals and teams required.
- Proven interpersonal skills to interact effectively with coworkers, employees, individuals, families and outside contacts. Ability to maintain the strictest confidentiality. Ability to analyze problems and determine corrective measures.
- Ability to maintain certifications as required, including but not exclusive to: First Aid, CPR, MAPs, Vehicle Safety, Human Rights, and Fire Safety.
- A Valid United States Driver's License and reliable transportation is required.
- Must be able to work in community settings with individuals in their homes and with their support staff. Must be able to work at a desk/computer in an office environment for extended periods of time.
- Must be able to successfully complete all relevant background check processes within defined timelines.
