Position:Residential ManagerCompensation:$80,000-$90,000Dept:ResidentialType:ExemptReports To: Assistant Director Location:On Site
Benefits: (check for FT, PT or All)
- Reduced Cost Meals every shift on site (All)
- Employee assistance program (EAP) (All)
- Insurance coverage: Health, vision, dental, life, supplemental and pet insurance (FT)
- Flexible spending account (FSA) (FT)
- Generous Paid time off (PTO) (FT)
- 401k w/company match (FT)
- Tuition/Professional development assistance (FT)
Who You Are:- You have a passion for working with the autism population and ensuring the safety and well-being of students and staff.
- You get the job done and are capable of strategic thinking while simultaneously rolling up to your sleeves to lead and teach by example.
- You have strong written communication skills, specifically involving documentation, progress notes, incident reports, and other related administrative tasks.
- You are skilled in managing challenging and aggressive behaviors, using effective
- de-escalation, crisis-prevention, and behavior-intervention strategies.
- You are able to stay resilient, composed, and analytical in high-stress or rapidly evolving
- situations, making urgent and accurate decisions.
- You have strong relationship-building skills with students, families, and staff, fostering an
- inclusive, culturally competent, and supportive environment.
- You demonstrate the ability to multitask, manage competing priorities, maintain
- confidentiality, and keep accurate documentation and schedules.
- You are an effective mentor and leader with the ability to guide, motivate, and hold staff accountable while collaborating with interdisciplinary teams and working flexible hours.
Job Responsibilities:- Provide direct supervision, mentorship, and coaching to Residential Supervisors, fostering leadership development, accountability, and consistent management practices across assigned cohorts.
- Oversee the daily operations of assigned residential cohorts, ensuring supervisors effectively manage staffing, student support, and program expectations.
- Review, monitor, and ensure the timely completion and accuracy of incident reports, shift documentation, and other required records, providing guidance and feedback to supervisors as needed.
- Manage assigned administrative responsibilities, including payroll processing, attendance review, and ensuring operational tasks are completed accurately and on time.
- Oversee student clothing inventories and related residential resources, ensuring students' needs are met and documentation is maintained appropriately.
- Conduct regular leadership rounds within assigned cohorts to monitor quality of care, staff performance, policy compliance, and operational consistency.
- Serve as the primary resource for Residential Supervisors, providing support with complex situations, behavioral incidents, staffing challenges, and day-to-day operational decision-making.
- Collaborate with the Assistant Director and interdisciplinary teams to promote effective communication, resolve operational concerns, and support the implementation of department initiatives.
- Monitor performance trends, identify opportunities for improvement, and support quality assurance efforts to enhance student outcomes and departmental effectiveness.
- Promote a culture of professionalism, collaboration, accountability, and continuous improvement while ensuring compliance with agency policies, regulatory requirements, and mandatory training.
- Strong verbal communication skills.
- Ability and willingness to learn new skills.
- Strong ability to build relationships with students and peers.
- Ability to collaborate effectively across departments.
Please note: This job description is not a comprehensive list of tasks or responsibilities. Specific assignments can change within the relevant field and training of your position, with or without notice.
Position Requirements:- Associate's degree in human services or related field required; bachelor's degree or higher preferred.
- Minimum of 3 years of progressive experience in residential, educational, or behavioral health services supporting individuals with autism and other neurodevelopmental disabilities, including at least 2 years in a supervisory or leadership role.
- Demonstrated experience of supervising, mentoring, and developing supervisors, with the ability to promote accountability, employee engagement, and professional growth.
- Strong knowledge of residential operations, behavior support, crisis intervention, incident management, documentation standards, and agency policies.
- Experience overseeing administrative functions such as payroll, scheduling, attendance management, shift reports, quality assurance, and operational compliance.
- Excellent organizational, problem-solving, and decision-making skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
- Demonstrated ability to collaborate effectively with interdisciplinary teams, including Education, Clinical, Nursing, and other support services, while fostering positive relationships with students, families, and staff.
- Strong written and verbal communication skills, with proficiency in Microsoft 365 and other electronic documentation systems.
- Current certification, or the ability to obtain and maintain certification, in Therapeutic Crisis Intervention for Schools (TCIS) and all required agency training.
- Due to the nature of work in supporting our students, all job description list the physical requirements for that position
- Our campus consists of some paved areas but primarily consists of grass, gravel paths and parking lots. Additionally, many areas of our building are fully accessible, however, as a historic building some areas are only accessible by stairs.
- You must be able to ambulate around the campus, including hills, stairs, grass and gravel.
- Student Facing Positions:
- Must be able to react and move quickly during student crisis, both for the safety of the student and for the staff.
- Must be able to run across the campus and throughout the school to catch/monitor an eloping student, and/or to remove yourself from an unsafe situation.
- You must be able to pass TCIS (Therapeutic Crisis Intervention Training for Schools).
- You must be able to bend, stretch, sit, stand, crouch or kneel for sustained periods of time if implementing a hold.
- Special Accommodations can be requested but will only be approved if the accommodation does not impact the ability to perform your position and it does not put yourself, a student, or any other staff member at risk of harm or injury.
Competencies:- CPR
- First Aid
- Therapeutic Crisis Intervention Training for Schools (TCIS)
- Mandated Reporter Training
