We are looking for a high-energy, hands-on
Residential HVAC Service Manager to take the reins of our service division in Watertown, WI. This isn't a desk job where you just look at spreadsheets; we need a leader who loves getting into the field alongside our technicians to sharpen their troubleshooting skills and elevate their customer service game. If you are a technical expert who knows how to inspire a team, deliver top-tier service, and help technicians maximize every customer interaction, Carew is the long-term home you've been looking for.
What You'll Do:- Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency.
- Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation.
- Oversee the daily pulse of the service department-including dispatching efficiency, scheduling flow, and tracking service callbacks-to maximize productivity.
- Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics.
- Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools.
- Champion a zero-compromise safety environment, ensuring all field operations match industry regulations and company safety standards.
What You Bring:- A background of successful leadership within an HVAC service department or a closely related residential service environment.
- A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site.
- Comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way.
- Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff.
- Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment.
- A valid driver's license with an acceptable driving record, and the ability to clear our standard drug screening and background check.
Physical Requirements & Work Location- Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers.
- Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
- Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
- Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.
Ready to step out of the corporate box and lead a department where your impact is truly valued? If you are a field-tested leader who loves building up technicians and driving department success, we want to hear from you. Apply today to claim your seat at Carew Heating & A/C, Inc. and take your management career to the next level!
Pay Range: $80,000 - $100,000 per year
