Jabil

Resident Quality Engineer - based onsite Lewisville, TX

Jabil$85K — $100K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field.
  • 5+ years of experience in Quality Engineering or related fields.
  • 3+ years of experience supporting customers in a manufacturing setting.
  • Experience leading inspections, corrective actions, and root cause investigations.
  • Familiarity with quality tools such as 8D, 5 Why Analysis, and FMEA.
  • Ability to interpret engineering documents and specifications.
  • Strong verbal and written communication skills.

Responsibilities

  • Serve as the main quality contact between the customer and manufacturing site.
  • Respond urgently to product quality or delivery issues raised by customers.
  • Investigate defects reported by customers to assess impacts.
  • Communicate statuses and action plans to customers and internal teams.
  • Lead root cause investigations and escalate issues as necessary.
  • Coordinate product inspections and sorting activities at the customer site.
  • Track and manage customer complaints and corrective actions.

Benefits

  • Annual bonus opportunities
  • Comprehensive medical and dental insurance
  • 401K matching contributions
  • Employee stock purchase program
  • Paid time off for personal use
  • Tuition reimbursement for further education
  • Options for commuter benefits
Full Job Description
Resident Quality Engineer based onsite in Lewisville, TX

The Resident Quality Engineer serves as the primary on-site quality representative for a major consumer electronics customer, acting as the key liaison between the customer and the manufacturing facility. This position is responsible for protecting customer satisfaction through rapid issue response, effective containment, clear communication, and timely resolution of quality concerns.

Working closely with operations, engineering, quality, and customer teams, the Resident Quality Engineer ensures manufacturing issues are escalated appropriately, corrective actions are implemented, and customer expectations are consistently met.

What can you expect to do?
  • Serve as the primary quality and technical interface between the customer and manufacturing site.
  • Respond quickly to customer concerns involving product quality, performance, or delivery issues.
  • Investigate customer-reported defects and assess potential impact on production and customer operations.
  • Communicate issue status, containment activities, corrective actions, and recovery plans to both the customer and internal teams.
  • Evaluate field failures and customer-reported quality issues to determine severity, risk, and required response.
  • Lead initial root cause investigations and coordinate escalation to the appropriate cross-functional teams.
  • Ensure defective samples, supporting data, and relevant evidence are returned to the manufacturing site within 24 hours of issue notification.
  • Drive immediate containment actions to prevent further customer impact.
  • Provide regular status updates to both customer and factory leadership throughout the resolution process.
  • Coordinate and perform product inspections, sorting activities, rework, and containment efforts at the customer site.
  • Manage and oversee third-party sorting providers when required.
  • Verify the effectiveness of containment activities and maintain accurate inspection records.
  • Track customer complaints, corrective actions, nonconformance data, and sorting results.
  • Ensure alignment and correlation of inspection methods between the customer site and manufacturing facility.
  • Provide technical support and guidance on customer quality issues.
  • Support customer-specific quality initiatives and training programs as needed.
  • Assist with process improvement, corrective action, and continuous improvement efforts focused on defect prevention and operational excellence.
  • Partner with manufacturing teams to drive consistency and standardization across customer programs.
  • Interface effectively with Quality, Manufacturing, Engineering, Supply Chain, and Customer Service teams to support issue resolution.
  • Adhere to all company safety, security, and quality policies and procedures.


What is the experience needed to be successful in this role?
Required
  • Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field.
  • Minimum of 5 years of experience in Quality Engineering, Manufacturing Engineering, Customer Quality, Supplier Quality, or a related discipline.
  • At least 3 years of experience supporting customers within a manufacturing environment.
  • Experience leading product inspections, containment activities, corrective actions, and root cause investigations.
  • Working knowledge of quality tools and methodologies, including:
    • 8D
    • 5 Why Analysis
    • Fishbone (Ishikawa) Diagrams
    • FMEA
    • SPC
  • Ability to read and interpret engineering drawings, specifications, and technical documentation.
  • Strong understanding of manufacturing processes and quality management systems.
  • Proficiency with Microsoft Office applications and reporting tools.
  • Excellent verbal and written communication skills with a strong customer-focused approach.
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced manufacturing environment.
Preferred
  • Experience supporting consumer electronics manufacturing programs.
  • Experience working directly at a customer site in a Resident Engineer or Customer Quality role.
  • Bilingual in English and Spanish.
  • Knowledge of ISO 9001 and other applicable quality standards.

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
  • Competitive Base Salary
  • Annual Bonus
  • Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
  • 401K Match
  • Employee Stock Purchase Plan
  • Paid Time Off
  • Tuition Reimbursement
  • Life, AD&D, and Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Pet Insurance
  • Adoption Assistance
  • Annual Merit Increases
  • Community Volunteer Opportunities

About Jabil

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. At Jabil, they are a product solutions company focused on empowering brands that have their sights set on empowering the world – it’s their reason for being, and the guiding force driving them to become the most technologically advanced and most trusted in their field. Whether they are serving one of the world’s biggest and best-known brands or the coolest tech startups, their resolve never wavers. They share common desires and values with these brands: to make a difference by empowering a better, healthier, safer, and cleaner world, in all they do.

Jabil Careers

Join Jabil's dynamic team today and be part of a global leader in manufacturing solutions, where innovation meets purposeful design. At Jabil, we offer more than just job opportunities; we provide a platform for professional growth and leadership development in an environment that values diversity and inclusion.

Work You’ll Do

At Jabil, every position plays a critical role in our success. You’ll collaborate with a global team of professionals dedicated to pioneering solutions in various industries. Our culture thrives on innovation and leadership, empowering you to explore new paths and push boundaries.

Why Choose Jabil?

- **Innovative Culture**: Dive into a workplace where innovation is at the core of everything we do. At Jabil, creativity and new ideas lead the way to groundbreaking achievements. - **Diversity and Inclusion**: Join a team where diversity is celebrated. Jabil's commitment to diversity training ensures an inclusive environment where everyone’s voice is heard. - **Career Growth**: With Jabil, your career trajectory is limitless. We offer extensive opportunities for career advancement, from professional development workshops to leadership training programs.

Explore Job Opportunities

Whether you’re looking for an entry-level position or a more experienced role, Jabil has a variety of job opportunities to fit your skills and ambitions. We are continuously hiring talented individuals who are passionate about making a difference.

Internship Programs

Kickstart your career with a Jabil internship. Gain hands-on experience, enhance your skills, and network with industry leaders. Our internships provide a solid foundation for future employment and are a stepping stone to a full-time position at Jabil.

Benefits of Working at Jabil

- **Competitive Benefits**: Enjoy a comprehensive benefits package that supports both your professional and personal life. - **Global Networking**: Connect with colleagues around the world and expand your professional network within the industry. - **Employee Training**: Engage in ongoing training programs designed to hone your skills and enhance your career prospects.

Join Our Team

Ready to advance your career at Jabil? Explore open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to make an impact.

Stay Connected

- **Career Insights**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Jabil.

Interview and Resume Tips

Prepare for your interview at Jabil with our helpful tips that can make your resume stand out. Learn what we look for in potential hires and how you can effectively showcase your skills and experiences. At Jabil, we are more than just a company; we are a community driven by innovation and committed to fostering a culture of growth and leadership. Join us and transform your career with a world leader in manufacturing solutions.
Learn more about Jabil
Size
238,000 employees
Market Cap
$9.3 billion
Industry
Net Income
$213.9 million
Founded
1966
5 Year Trend
+11.9%
Revenue
$27.5 billion
NASDAQ

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