Position Title: RESIDENT DISTRICT MANAGER- CHARLESTON, SC
Salary: $125,000 - $135,000
Other Forms of Compensation: Bonus
Job Summary
As a Resident District Manager (RDM), you will oversee a large, multi-outlet hospitality operation within a hotel or resort environment. You will act as the primary liaison for ownership and executive leadership while leading on-site teams and managing the overall guest experience. You will provide strategic direction to drive operational excellence, enhance guest satisfaction, and achieve financial performance goals in a fast-paced, service-driven setting.
Key Responsibilities
-Lead, manage, and inspire a diverse team across multiple hospitality outlets (e.g., restaurants, banquets, room service, and amenities), ensuring exceptional guest service and memorable experiences
-Drive team performance and professional development while fostering strong relationships with hotel ownership, brand partners, and internal stakeholders
-Achieve key performance indicators including guest satisfaction scores, revenue growth, profitability, safety, and employee engagement
-Collaborate with property and regional leadership to share best practices, elevate service standards, mitigate operational risks, and strengthen culture
-Make strategic, data-driven decisions balancing guest experience, operational efficiency, and long-term business objectives
-Cultivate a culture of hospitality excellence, accountability, transparency, and continuous improvement
-Ensure guest and client expectations are consistently met or exceeded, contributing to brand loyalty, repeat business, and contract retention
-Identify opportunities to enhance revenue through upselling, cross-promotion, and innovative service offerings (e.g., events, experiences, premium services)
-Oversee all operational areas including food & beverage, culinary, safety, marketing, and guest services
-Maintain compliance with local, state, federal, and brand standards, including health, safety, and sanitation regulations
-Conduct regular operational audits to ensure quality, consistency, and adherence to luxury or brand service standards
-Champion talent development through training, coaching, performance evaluations, and succession planning
-Own financial performance, including budgeting, forecasting, labor management, and cost controls, while maximizing profitability
-Ensure consistent and equitable application of company policies, procedures, and service standards
Preferred Qualifications
-Bachelor's degree with a minimum of three (3) years of leadership experience in hospitality, hotel/resort management, food & beverage, or guest services
-Strong background in hotel or resort operations, with experience managing multiple service outlets or departments
-Demonstrated success leading teams, delivering exceptional guest service, and driving financial performance
-Strong business acumen with experience in revenue management, labor optimization, and cost control
-Excellent leadership, communication, and organizational skills, with the ability to thrive in a dynamic, guest-focused environment
-Proven ability to build a service-oriented culture and lead diverse teams with professionalism and resilience
-Proficient in hospitality systems, POS platforms, and Microsoft Office Suite
-Willingness to travel as needed
Apply to Compass Group today!
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Req ID: 1533460
Compass Corporate
Katie Zingsheim
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