RESERVATIONS MANAGERLuxury Resort • Big Sky, Montana • USD $80,000 - $90,000 + Housing + Relocation
ABOUT THE ROLEWe are looking for a Reservations Manager for a luxury resort in Big Sky, Montana. This leadership role oversees day-to-day Reservations operations, drives revenue performance, and ensures every guest and caller receives a personalized, seamless experience. The Reservations Manager will partner closely with the commercial team and play an active role in maximizing booking conversion and overall reservation quality.
WHAT YOU'LL DO- Oversee the full daily Reservations operation, ensuring all reservations, correspondence, and guest requests are handled accurately and efficiently
- Ensure every interaction reflects the resort's luxury service standards, delivering a personalised and professional experience
- Conduct regular quality audits and spot checks to ensure SOP compliance and service consistency
- Manage third-party reservation channels, ensuring rates, inventory, and availability are always accurate
- Drive revenue through upselling, cross-selling, and effective conversion techniques
- Partner with Revenue Management and Sales and Marketing to monitor demand, booking trends, and identify revenue opportunities
- Oversee escalated reservations, VIP arrangements, and special requests with timely follow-through
- Ensure no-show and late-cancellation policies are reviewed and applied accurately
- Analyze departmental performance, prepare reports, and develop action plans for continuous improvement
- Lead, coach, mentor, and develop the Reservations team to achieve high performance and guest engagement
WHAT YOU BRING- Minimum 5 years of progressive reservations experience in hospitality, including at least 2 years in a management role
- Previous experience in a five-star hotel or resort environment
- Strong commercial awareness with a demonstrated ability to drive revenue
- Advanced proficiency in Opera PMS and reservations-related systems
- Exceptional interpersonal and communication skills with the ability to build strong relationships with guests, colleagues, and third parties
- Strong analytical and problem-solving skills with the ability to translate data into actionable improvements
- Flexible availability including weekends and holidays
- Must have valid US work authorization
WHAT'S OFFERED- USD $80,000 - $90,000 per year
- Housing allowance of USD $1,000 per month
- Relocation assistance of USD $3,000
- Medical insurance with 80% of premium paid by employer
- Dental, vision, and life insurance with 100% of premium paid by employer
- 401(k) with employer matching
- 25 days paid time off
- Complimentary ski pass or fitness pass (winter season, subject to availability)
- Complimentary transportation and meals on shift
- Discounted stays at partner luxury properties worldwide
