Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:We are seeking an experienced and highly collaborative Rebuild / Repair Planner to join our Service Operations team in Fort McKay. This is a senior-level role responsible for managing complex repair and rebuild scopes, developing estimates and quotes, and overseeing end-to-end service delivery within the shop environment.
You will serve as the primary point of contact for customers-owning the full customer experience while working closely with internal teams to ensure repairs are executed safely, efficiently, and in alignment with service excellence standards.
Location: Fort McKay, Alberta
Schedule: 14 days on / 14 days off rotation
Shift: 12-hour days
Job Description:What You'll DoCustomer & Stakeholder Management- Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotes
- Act as the primary liaison between customers and internal teams
- Provide ongoing communication on repair status, timelines, and solutions
- Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction
- Deliver post-repair follow-up to ensure a positive customer experience
Planning, Estimating & Project Management- Develop detailed repair scopes using machine history, warranty data, and technical documentation
- Build accurate estimates, quotes, and work breakdown structures
- Define timelines, resource requirements, and key milestones for repairs/rebuilds
- Lead pre-, mid-, and post-job planning sessions with service teams
- Monitor progress and proactively resolve issues to keep projects on track
- Identify risks and provide recommendations aligned with customer needs and warranty considerations
Operational Excellence- Ensure compliance with service processes, policies, and quality standards
- Track backlog and communicate updates clearly to stakeholders
- Capture lessons learned and support continuous improvement initiatives
- Collaborate across departments including Service, Product Support, and Sales
What You Bring- 5-8 years of experience in technical service, parts, repair, or warranty environments
- Strong mechanical and technical knowledge (Caterpillar equipment/engines preferred)
- Proven experience in estimating, quoting, and project coordination
- Demonstrated ability to manage multiple stakeholders (internal and external)
- Excellent communication, negotiation, and problem-solving skills
- Strong financial and business acumen
Assets- Blue Seal Certification
- Project Management training or PMP designation
- Experience with Salesforce or similar systems
Key Competencies- Customer Focus: Builds strong relationships and delivers customer-centric solutions
- Drives Results: Executes with urgency and accountability
- Collaboration: Works effectively across teams and functions
- Courage: Addresses challenges directly and constructively
- Innovation: Continuously seeks improvements in service delivery and processes
Why Join Us- Competitive compensation and benefits
- Camp-based rotation (14x14) supporting work-life balance
- Opportunity to work with industry-leading equipment and technology
- A collaborative, safety-focused environment where your expertise is valued
If you're a results-driven professional with strong technical and customer-facing experience looking for a dynamic, high-impact role-apply today.
