Job Title: Rental Manager
Location: Fredericksburg, Virginia
Starting Compensation Range: $84,000 - $109,000 per year
The Rental Manager is responsible for managing and controlling the rental store/stores to ensure a safe, efficient and profitable operation to support the rental store/stores and corporate objectives by performing the following duties personally or through subordinate Team Members.
What You Will Do: - Manage all aspects of the Rental and Service business for assigned rental store/stores across entire facility including equipment, service trucks, yard, shop, customer and office areas
- Manage day to day interaction with the sales and service team
- Confer with customers and representatives of associated industries to evaluate and promote improved rental services in area
- Establish a culture of professionalism, open interactive team communication with a focus on a high sense of urgency for customers
- Assist Area Rental Operations Manager in creating annual business plan and budget to promote machine rentals
- Assist in setting the pace for the sales force, and assisting the sales manager in setting mutually agreed yearly goals and working toward achieving them
- Develop and maintain a culture of safety and teamwork
- Manage profit and loss responsibilities for the rental store/ especially branch controlled expenses like Rental Repair and Maintenance, Damage Recovery, Cash Write Off and Hauling Recovery
- Develop and manage employees' growth through coaching, mentoring and training. Establish and enforce training requirements for all branch personnel in conjunction with rental requirements
- Will work in conjunction with Area Operations Manager on Individual Development Plans to continue to advance skills/knowledge
- Manage rental store equipment workflow and financial performance
- Work with Rental Asset Manager and Asset Coordinators on any rental fleet damage or maintenance issues, as well as, assist in the completion of Annual Aerial Inspections & DOT Inspections, as required
- Responsible for Net Loyalty Score and follow up, as needed
- Maintaining a retail appearance in customer areas; neat in appearance at all times
- Participation in the Continuous Improvement Process
- Performs other related duties, as assigned
What We're Looking For:- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Must be able to prioritize tasks and to delegate them when appropriate
- Must be able to function well in a high-volume and fast-paced environment
- Must have an excellent driving record
- Must be able travel frequently - overnight and out of town
- Proficient with Microsoft Office Suite or related software
- Promote a positive customer experience
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Seeking Candidates with: - Minimum three years' management experience in a service related industry
- Minimum two years' supervisory experience
- Experience in the Rental Equipment Industry, preferred
- Bachelor's degree in a related field, preferred
Physical Requirements: - Required to sit and talk or hear
- Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Competitive Compensation and Benefits:- Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
