Job Description - Renewals Executive

Everfox - Herndon, VA/DC Area - Hybrid

As a Renewals Executive at Everfox, you will play a pivotal role in managing relationships with existing customers and driving revenue growth through renewals and expansion opportunities across the USA, Canada, Australia, UK, and New Zealand. You will partner closely with field representatives, system integrators, value-added resellers, and internal teams to ensure customer needs are met, and help clients leverage Everfox's industry-leading Web, data, and email content security solutions. This position is critical to maintaining Everfox's reputation for exceptional customer care and ensuring our clients continue to receive best-in-class protection against modern security threats.

Key Responsibilities

Account Management & Renewals:

• Develop and maintain strong relationships with existing Everfox customers to secure renewals and ensure retention and satisfaction.
• Collaborate with Sales, Partners, field sales, system integrators, and value-added resellers to uncover and capitalize on cross-sell and up-sell opportunities across Everfox's security portfolio.
• Leverage Everfox's multi-channel sales approach to position the best solution for each customer's unique needs.

Sales Strategy & Planning:

• Create and execute a comprehensive territory development plan to drive success in managing renewals and growing the account portfolio.
• Prioritize sales activities to meet targets for customer renewals and expanded sales opportunities.

Pipeline & Forecasting:

• Maintain and provide accurate, regular forecasts and report to senior management on both renewal and expansion progress.
• Track customer interactions and opportunities within Salesforce and other internal systems, ensuring timely follow-up and closure of identified sales.

Collaboration & Communication:

• Work closely with internal teams, including Sales Engineering, Channel, and Executives, to engage the right resources at the right time and drive optimal customer outcomes.
• Actively participate in internal and external meetings to provide insight, share knowledge, and continuously improve sales strategies.

Customer Engagement & Outreach:

• Conduct outbound calls to end users and resellers to manage opportunities, gather insights, and close sales.
• Attend external customer meetings as needed to build relationships and identify additional opportunities for account growth.

Risk Management:

• Identify at-risk renewals early and collaborate with Sales and Customer Success Managers to develop action plans that mitigate potential churn.
• Escalate complex or high-risk opportunities as needed to ensure successful closure.

Professional Development:

• Stay updated on industry trends, competitive landscape, and Everfox product advancements.
• Continuously develop relevant sales techniques and knowledge through internal training and self-directed learning.

Experience & Qualifications

• Proven success in managing and growing existing accounts in a B2B environment.
• Experience managing government procurement processes.
• Experience closing business deals, particularly in high-tech or cybersecurity organizations.
• Experience selling to C-Suite executives is a plus.
• Proficient with CRM systems, including Salesforce, and capable of maintaining accurate sales records.
• Strong communication and negotiation skills, with a customer-centric approach to account management.
• Ability to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.

What We Offer

• Competitive salary and bonus structure based on performance.
• Opportunity to work in a dynamic, high-growth cybersecurity industry.
• Access to industry-leading products and tools that empower customers to protect their businesses.
• A collaborative, high-energy work environment with opportunities for career growth.

A reasonable estimate of the on-target earnings ("OTE") for this role is between:
$86,700.00-132,900.00 USD

The actual OTE offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to the OTE, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding OTE and benefits offerings.

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.