JOB DESCRIPTION:POSITION PURPOSEEffectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations.
POSITION RESPONSIBILITIES- Accurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote location.
- Completes and submits required job files that are complete, correct and timely providing quality handoff to internal customers including determining installation labor time and installation materials needed to successfully complete the job.
- Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
- Provide support to sales reps to define project scope and ensure the scope of work is reflected in pricing and contract documents.
- Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
- Troubleshoot issues with installation crew on day of installation; this may include onsite support to the job and/or working directly with Homeowners to resolve installation process issues.
- Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
- Approves any additional installation labor required to complete the job
- Other duties as assigned by supervisor.
- Provides direction to crews on job specifics and questions during installation
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS
- High School Degree
- A minimum of 5 years of work experience in the home improvement or other closely related field.
- Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.
- Valid Driver's license (subject to internal DMV review)
- Previous experience as an RbA IPM or equivalent required.
- Strong written and verbal communication skills.
- Knowledge of applicable building codes and construction techniques.
- Ability to work in a team environment.
PAY RANGE:$62,856.00 - $120,480.00
CULTURE AND BENEFITS:At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing*
- Medical, Dental and Vision Coverage*
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave*
- Career Growth Planning & Nationwide Career Opportunities
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
