Employment Type:
Full timeShift:
Day Shift

Description:
Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications.

Essential Functions

Work Focus:

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis, create reports & develop educational materials.

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.

Request for Proposal (RFP) Coordination & Vendor Selection

• Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process.

• Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.

• Support decision-making by offering tactical expertise and clear comparisons of tradeoffs.

Implementation Leadership

• Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.

• Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.

• Develop end-user communications and training materials; support localized stakeholder engagement across the organization.

Post-Implementation Support

• Monitor and track escalations related to vendor performance and system functionality.

• Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.

• Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.

Vendor Performance & Relationship Management

• Continuously monitor vendor adherence to Service Level Agreements (SLAs).

• Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.

• Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.

• Act as the internal advocate for service quality and colleague experience in all vendor interactions.

Contract Assurance & Compliance

• Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.

• Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations.

Technical & Product Awareness

• Stay current on product capabilities, system features, and upcoming releases or enhancements.

• Ensure full utilization of vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.

• Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.

Data Analytics, Financial Tracking & Performance Measurement

• Identifies drivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scope work charges.

• Reviews vendor invoices for accuracy, contract alignment, and proper service categorization.

• Performs ROI assessments of vendor-delivered services, technologies, and enhancements.

• Partners with PDO, Vendor Management, Finance, and HRSS leaders identify elimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs.

• Tracks financial impacts tied to service-level performance (SLA bonuses/credits).

• Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics.

• Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures.

• Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes.

• Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualize vendor impact on service delivery, compliance, and cost efficiency.

• Provides scenario planning and risk modeling to support decision-making.

• Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-making regarding vendor partnerships.

• Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor's perspective.

• Ensure vendors maintain agreed-upon outcomes, including customer support and escalation handling.

• Monitor troubleshooting calls to ensure colleagues are fairly represented.

• Review website upkeep and agreed-upon costs.

• Manage the addition of new services, scope evaluation, and mini-implementations for new ministries.

Minimum Qualifications

• Bachelor's degree in Business Administration, Human Resources, Finance, Supply Chain, Data Analytics, or a related field; or equivalent combination of education and experience.

• Minimum 3-5 years of professional experience in human resources operations, vendor management, contract administration, financial analysis, business operations, or a related analytical role.

Additional Qualifications (nice to have)

• Experience with Workday or similar HRIS platforms.

• Experience working with external vendors, service providers, or third-party administrators preferred.

• Experience in a shared services environment is highly desirable.

Hourly pay ranges: $36.34 - $54.51

Physical & Mental Requirements & Working Conditions (General Summary) Note - frequencies need to be selected

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

• Exposure to interruptions, shifting priorities & stressful situations. Frequent

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent

• Perform manual dexterity activities & / or grasping / handling. Frequent

• Ability to climb, kneel, crouch & / or operate foot controls. Occasional

• Use a computer / other technology. Frequent

• Sit with the ability to vary / adjust physical position or activity. Frequent

• Maintain a safe working environment & use available personal protective equipment (PPE). Continuous

• Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous

• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

• Lift a maximum of 30 pounds unassisted. Occasional

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent

• Lift a maximum of 30 pounds unassisted. Occasional

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

• Encounter a clinical / patient facing / hands on interactive work environment. Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Work outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)