U.S. Bank

Reliability Engineer 3 (Observability Specialist)

U.S. Bank$98K — $115K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5-7 years of relevant experience in business/risk analysis, IT Service Management, or application development
  • Expertise in Observability Engineering, SRE, or Reliability Engineering
  • Strong knowledge of SLIs, SLOs, and Customer Journey Monitoring
  • Proficient with APM, RUM, monitoring, logging, tracing, and telemetry frameworks
  • Experience with tools like Datadog, Dynatrace, Splunk, and Grafana
  • Familiarity with distributed systems, microservices, and Kubernetes

Responsibilities

  • Own and drive the enterprise Observability Strategy across multiple platforms
  • Define and govern enterprise-wide SLIs, SLOs, and Reliability Standards
  • Architect scalable observability solutions to improve service reliability
  • Establish and oversee Observability Governance frameworks
  • Serve as a trusted advisor for technology strategy and operational risk management
  • Lead design and evolution of service health reporting
  • Drive continuous improvement through telemetry and incident analysis
  • Provide senior technical leadership and mentorship for observability engineering practices

Benefits

  • Healthcare (medical, dental, vision)
  • Basic and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (2-5 weeks based on grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals up to 80 hours per year
Full Job Description
Job Description

Responsibilities

  • Own and drive the enterprise Observability Strategy, aligning critical customer journeys, reliability objectives, operational excellence goals, and business outcomes across multiple platforms and technology domains.
  • Define and govern enterprise-wide SLIs, SLOs, Error Budgets, KPIs, and Reliability Standards, establishing measurable service health objectives and accountability frameworks.
  • Architect scalable observability solutions leveraging telemetry, distributed tracing, logging, metrics, synthetic monitoring, and APM/RUM capabilities to proactively improve service reliability and customer experience.
  • Establish and oversee Observability Governance frameworks, including instrumentation standards, telemetry policies, dashboard lifecycle management, alert governance, and monitoring best practices.
  • Serve as a trusted advisor to Product, Engineering, SRE, Infrastructure, and Operations leaders, influencing technology strategy, production readiness, resilience planning, and operational risk management.
  • Lead the design and evolution of executive and operational service health reporting, delivering actionable insights into availability, latency, customer impact, dependency performance, reliability trends, and SLO compliance.
  • Drive continuous improvement through advanced analysis of telemetry, incidents, problem management data, and alert effectiveness, reducing operational noise, accelerating detection, and improving service resiliency.
  • Provide senior technical leadership, mentorship, and standards governance for observability engineering practices, including distributed tracing, logging, metrics, synthetic testing, monitoring architecture, and incident detection strategies across the enterprise.


Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience
  • Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.
  • Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.
  • Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
  • Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
  • Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
  • Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
  • Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
  • Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
  • Excellent stakeholder management, communication, and technical leadership skills.


Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

Stay Connected with U.S. Bank Careers

Keep up to date with the latest career tips, insider perspectives, and industry-leading insights from U.S. Bank. Personalize your subscription to receive job alerts and updates that match your career interests.

Search U.S. Bank Jobs

Discover the exciting and rewarding career opportunities waiting for you at U.S. Bank. Search and apply for jobs that match your skills and interests. Join us and be part of a team that values growth, leadership, and innovation.

READ CAREERS BLOG

Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

Similar Jobs

More Jobs at U.S. Bank

More Finance & Insurance Jobs

Find similar Reliability Engineer 3 (Observability Specialist) jobs: