Relationship Manager, Third Party

Ascent Developer Solutions

$140K — $175K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in construction and bridge lending or commercial real estate brokerage.
  • Bachelor's degree or equivalent experience preferred.
  • Ability to obtain California Real Estate license is preferred.
  • Proven experience in sales with focus on client relationship management.
  • Excellent customer service skills with attention to detail.
  • Strong verbal and written communication skills for high-level client interaction.
  • Proficiency in Excel, PowerPoint, CRM, and other computing systems.
  • Self-motivated and capable of independent work in a fast-paced environment.

Responsibilities

  • Assist Loan Officers in managing new loan opportunities from brokers/sponsors.
  • Maintain regular contact with brokers and sponsors to strengthen relationships.
  • Collaborate with internal divisions to ensure a seamless client experience.
  • Oversee client onboarding and set expectations for loan processes.
  • Coordinate workflows to ensure timely loan closings.
  • Lead team huddles to manage sales opportunities effectively.
  • Assist in loan/deal analysis and structure loans for existing borrowers.
  • Participate in Credit Review and collaborate on borrower approvals.
  • Monitor client financial reports and oversee project updates.
  • Manage collections on loan payments and ensure compliance.

Benefits

  • Five health plans and two dental plans available.
  • Health savings and flexible spending accounts offered.
  • Vision coverage included in benefits package.
  • 401(k) plan for retirement savings.
  • Other optional benefits available to choose from.
Full Job Description
The Work.
  • Assist Loan Officers with management of new loan opportunities from brokers and sponsors
  • Maintain regular, scheduled contact with brokers and sponsors through in-person meetings, calls, emails, and other means to foster strong, ongoing relationships. Effectively communicate the Ascent value proposition to both existing and prospective sponsors and brokers, highlighting the benefits of partnering with Ascent.
  • Work closely with divisions such as Credit, Operations, Construction, and Valuations to create, enhance, and facilitate a seamless process, ensuring an excellent customer experience throughout the client relationship.
  • Oversee the client onboarding process, introducing clients to the Ascent team and setting appropriate expectations for loan approval and closing.
  • Coordinate the workflow between Credit, Underwriting, Construction, and Operations to ensure loans close on schedule.
  • Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of client and property information.
  • Collaborate with Loan Officers, Sales Management and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approval. Structure all loans for existing borrowers.
  • Assist Loan Officers in presenting new loan opportunities and borrower approval packages to the appropriate approval authority and participate in Credit Review with the Sales team.
  • Understand individual loan portfolios, assist with portfolio issues, and complete tasks necessary to maintain proper portfolio performance.
  • Manage the collection of client financial reports, oversee project status updates, follow up on post-closing conditions, prepare loan extensions and modification requests, coordinate covenant compliance, monitor client exposure limits, and facilitate annual renewals.
  • Follow up with sponsors on loan payments, monitor interest reserves, and servicing reports, and assist Credit with ensuring timely payments.

Your Skills and Experience.
  • 5+ years of experience focused on construction and bridge business purpose lending or commercial real estate brokerage experience.
  • Bachelor's degree or equivalent experience preferred.
  • Ability to obtain a California Real Estate license is preferred.
  • Proven experience in a sales environment with a strong focus on client relationship management.
  • Excellent customer service skills, with a high level of attention to detail.
  • Strong verbal and written communication skills, with the ability to interface with high-powered clients and their teams.
  • Advanced knowledge of Excel, PowerPoint, CRM, and other computing systems.
  • Self-motivated with the ability to work independently and take ownership of responsibilities.
  • Adaptability to thrive in a dynamic, fast-paced work environment.

The Pay
  • Salary for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

The Work Environment
  • This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).


Our Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

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