Relationship Manager, Third Party

Ascent Developer Solutions

$140K — $175K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in construction and bridge lending or commercial real estate brokerage.
  • Bachelor's degree or equivalent experience preferred.
  • Ability to obtain California Real Estate license is preferred.
  • Proven experience in sales with focus on client relationship management.
  • Excellent customer service skills with attention to detail.
  • Strong verbal and written communication skills for high-level client interaction.
  • Proficiency in Excel, PowerPoint, CRM, and other computing systems.
  • Self-motivated and capable of independent work in a fast-paced environment.

Responsibilities

  • Assist Loan Officers in managing new loan opportunities from brokers/sponsors.
  • Maintain regular contact with brokers and sponsors to strengthen relationships.
  • Collaborate with internal divisions to ensure a seamless client experience.
  • Oversee client onboarding and set expectations for loan processes.
  • Coordinate workflows to ensure timely loan closings.
  • Lead team huddles to manage sales opportunities effectively.
  • Assist in loan/deal analysis and structure loans for existing borrowers.
  • Participate in Credit Review and collaborate on borrower approvals.
  • Monitor client financial reports and oversee project updates.
  • Manage collections on loan payments and ensure compliance.

Benefits

  • Five health plans and two dental plans available.
  • Health savings and flexible spending accounts offered.
  • Vision coverage included in benefits package.
  • 401(k) plan for retirement savings.
  • Other optional benefits available to choose from.
Full Job Description
The Work.
  • Serve as the primary relationship owner and cultivator for an assigned portfolio of existing Sponsors (Borrowers) and Brokers building trusted long-term partnerships that drive client satisfaction, repeat business, and increased wallet share across Ascent's lending platform.
  • Analyze and structure Multi-Family, Single Family, Homebuilder, Build-to-Rent and Manufactured Housing bridge, renovation and construction loan opportunities by reviewing project budgets and proformas and creating DSCR and other models as necessary. Determine pricing and run profitability and revenue models. Assess overall project feasibility while proactively identifying and communicating mitigants for credit, construction, and execution risks. Write conditions and covenants as part of overall loan structures.
  • As part of reviewing loan opportunities, evaluate Borrower financial statements, organizational structures, capital stacks, equity partners, track record, SREOs, and overall operational capability of the Borrower to determine Borrower qualifications, financial strength and ability to successfully execute the proposed project.
  • Conduct an initial review of appraisal reports to evaluate collateral value, identify valuation concerns or inconsistencies, and confirm the appraisal supports the proposed loan structure.
  • Collaborate with Loan Officers and Corporate Loan Officers in the Third-Party division to prepare and present loan opportunities to internal and external approval authorities.
  • Lead first time Borrower approval processes by managing Borrower expectations, coordinating with internal teams, and ensuring a seamless operational execution from receipt of initial Borrower needs lists through closing. Review, prepare and package borrower approval documentation, prior to sending to Lending Team and Credit for review and approval.
  • Have a strong command and comprehensive understanding of the loan pipeline and collaborate with other departments to identify and resolve issues to improve loan execution and speed to closing.
  • Manage loan portfolio for assigned Borrowers by monitoring covenant compliance and partnering with internal departments to develop solutions for issues related to exposure limits, interest reserves, post-closing conditions, annual renewals, and servicing activities. Clearly communicate outcomes, expectations, and next steps to Borrowers while ensuring timely issue resolution and ongoing portfolio performance.
  • Perform other duties as assigned by Sales or Credit leadership.

Your Skills and Experience.
  • 5+ years of experience in commercial real estate, bridge, and construction lending through third-party broker channels.
  • Demonstrated experience analyzing and structuring commercial loan transactions, including reviewing Borrower financial statements, project budgets, proformas, capital stacks, organizational structures, appraisals, and other underwriting documentation to support sound lending decisions.
  • Excellent communication and relationship building skills and proven ability to build and manage relationships with sophisticated Borrowers and Brokers, in addition to cross-functional internal stakeholders while delivering exceptional client service.
  • Excellent verbal, written, and presentation skills, with the ability to communicate effectively with Borrowers, Brokers and internal leadership.
  • Bachelor's degree or equivalent professional experience required; California Real Estate License or the ability to obtain one is preferred.
  • Proficiency in Microsoft Excel, MS Office, CRM platforms, and other business applications.
  • Highly organized, analytical, and self-motivated, with the ability to manage multiple priorities and thrive in a fast-paced, collaborative, and deadline-oriented environment.

The Pay
  • Salary for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

The Work Environment
  • This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).


Our Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

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