Relationship Manager, Sr. Specialist

Vanguard Group, Inc.

$90K — $120K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of eight years of relevant experience.
  • Five years of experience specifically in Financial Services and Relationship Management is strongly preferred.
  • An undergraduate degree or a suitable combination of training and experience is necessary; a graduate degree is preferred.
  • Requires a regulatory license and/or registration (such as FINRA or state licenses), validated by Compliance based on specific job duties.

Responsibilities

  • Manage complex client relationships and support strategic planning for a business portfolio.
  • Assess client needs proactively and recommend enhancements to services and operations.
  • Resolve intricate client issues related to products, services, or processes and implement effective solutions.
  • Utilize experience and internal connections to create innovative solutions requiring teamwork across functions.
  • Employ advanced knowledge of Vanguard's offerings to strategically position products and boost client loyalty.
  • Engage in special projects and undertake additional assigned duties.

Benefits

  • Comprehensive healthcare options, including medical, dental, and vision coverage.
  • Employee retirement plan with company match.
  • Generous paid time off and holiday schedule.
  • Opportunities for professional development and continuing education support.
  • Access to wellness programs and employee assistance resources.
Full Job Description
Core Responsibilities
  • Manages complex relationships with existing clients. Supports strategy planning for a book of business. Tracks growth opportunities, contributes to business planning activities, and drives client retention and loyalty through strategic and consultative guidance.
  • Proactively assesses client needs through strategic planning and consultations. Recommends service and operational enhancements. Presents recommendations to key client decision makers.
  • Resolves complex client issues related to products, services, or processes. Drives the development and implementation of potential solutions to meet client needs.
  • Leverages experience and internal network to determine creative solutions for clients, often requiring cross-functional collaboration and cross-team ownership.
  • Uses advanced knowledge of Vanguard funds, products, and services compared to our competitors. Strategically position Vanguard's products and services and enhance client loyalty.
  • Participates in special projects and performs other duties as assigned.


Qualifications
  • Minimum of eight years related work experience. Five years experience in Financial Services and Relationship Management strongly preferred.
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.


Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

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