JP Morgan Chase & Co.

Relationship Manager-Payments-Associate

JP Morgan Chase & Co. • $70K — $95K *
Plano, TX 75025In-Person
Finance & Insurance
Less than 5 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in the Payments Industry or related product expertise
  • Ability to grow revenue and nurture client relationships through effective consulting
  • Advanced experience in virtual communication and phone-based client management
  • Resourcefulness in cross-functional partnerships to address customer needs
  • Strong written, presentation, organizational, and communication skills
  • Proficiency in MS Office, particularly with CRM tools like Salesforce

Responsibilities

  • Manage a diverse portfolio of clients within a team of Relationship Managers
  • Communicate client needs through structured written and verbal exchanges
  • Collaborate with internal departments to resolve client issues efficiently
  • Plan account strategy for approximately 300 clients, coordinating with banking teams
  • Enhance bank partner relationships through consistent communication
  • Oversee client data management and deliver performance reporting
  • Diagnose and address client challenges with actionable solutions
  • Negotiate contracts and pricing with a focus on financial implications
  • Consult on tailored merchant acquiring solutions to meet client needs
  • Implement effective payment solutions and identify system improvement opportunities

Benefits

  • Access to industry-leading training and development resources
  • Opportunities for career advancement within a global organization
  • Involvement in a collaborative team environment focused on client success
  • Exposure to comprehensive client portfolio management
  • Work within a dynamic and innovative financial services sector
Full Job Description
Job Description

As a Relationship Manager Associate, in Merchant Services your role is to grow and retain a portfolio of Chase Merchant Services client relationships-relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.

Job Responsibilities:
  • Manage a large portfolio of clients across team of collocated Relationship Managers
  • Execute client needs via written and verbal communication and controlled process
  • Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
  • Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
  • Deepen bank coverage relationships through regular communication cadence
  • Manage client data across systems; deliver regular status reporting to measure performance and results
  • Diagnose client issues, providing solutions and options and resolving with urgency
  • Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
  • Consult on merchant acquiring products, aligning solutions to client needs
  • Implement payment solutions with skill
  • Identify opportunities for and improvements in systems and products


Required qualifications, capabilities and skills:
  • 3+ years of Payments Industry experience and/or product expertise
  • Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
  • Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
  • Proven cross-functional partnership and resourcefulness to solve customer needs
  • Strong written, presentation, contract negotiation, organizational, and communication skills
  • Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce


Preferred qualifications, capabilities and skills:
  • Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
  • Portfolio management experience with account planning and proactive tactics
  • Strong analytical and research skills as it relates to problem solving and solutions delivery
  • Budgeting and/or mathematical background to support pricing and contracts negotiation
  • Comfortable in presenting to client decision makers and C-Level interactions
  • Experienced in the process and skilled in the execution of "a team-based coverage" approach for a client
  • Bachelor's degree in business, consulting, marketing or other related field preferred


About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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