Fiserv

Relationship Manager

Fiserv$59K — $126K *
US-Anywhere
+ 3 other locationsRemote
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in complex solution sales or relationship management.
  • 3+ years managing relationships with senior/executive stakeholders.
  • Experience with account management focusing on retention and revenue growth.
  • Proficient in CRM tools for sales tracking and forecasting.
  • Bachelor's degree or equivalent experience.

Responsibilities

  • Own strategy and performance for a portfolio of government accounts.
  • Serve as primary relationship lead for clients and new business.
  • Identify expansion opportunities through consultative selling.
  • Lead pursuit activities for new state and local government accounts.
  • Maintain accurate account and revenue information in CRM systems.
  • Meet and exceed sales quota and revenue targets.

Benefits

  • Fuel Your Life program for holistic well-being support.
  • Generous time off and paid holidays.
  • No-cost mental health support through EAPs.
  • Peer recognition program with reward points.
  • Diverse Employee Resource Groups for networking.
  • Professional growth through training and development.
  • Comprehensive insurance options from day one.
  • Retirement planning with discounted shares available.
  • Tuition assistance and reimbursement program.
  • Paid leave for parental, caregiver, and military duties.
Full Job Description
Job Title
Relationship Manager

About your role:

As a Relationship Manager on the Government Solutions team, you will lead strategic management for new clients, crafting sales plans and selling an innovative suite of payment and technology solutions in complex environments. This quota-carrying position focuses on expanding Fiserv's market share and presence through value-driven sales activities with existing and prospective clients, particularly within the public sector sales portfolio in the western US mountain states.

What you will do:
  • Own the strategy and performance of an assigned portfolio of government accounts, including account planning, client engagement, contract execution, retention, renewals, revenue growth, profitability, and customer satisfaction.
  • Serve as the primary relationship lead for assigned clients as well as new logos, building senior-level relationships and coordinating internal resources to address invoicing, service, operational, and other complex client needs through resolution.
  • Identify and advance expansion opportunities through consultative discovery, solution positioning, partnership with product and sales subject-matter experts, proposal development, negotiation, and contracting.
  • Lead pursuit activities for new state and local government accounts within the assigned geography, including prospecting, qualification, needs assessment, presentations, RFP responses, negotiations, and close.
  • Maintain accurate account, pipeline, activity, and revenue information in the customer relationship management system and regularly evaluate and adjust account plans, priorities, and forecasts.
  • Meet and exceed role specific targets for quota attainment and revenue generation.

What you will need to have:
  • 5+ years of experience in complex solution sales, relationship management, or client-facing business development, including responsibility for account strategies and plans.
  • 3+ years of experience managing relationships with senior leaders or executive-level client stakeholders.
  • Experience managing an account portfolio that includes contract renewals, client retention, revenue growth, and identification of expansion opportunities.
  • Experience using customer relationship management tools to document client activity, manage pipeline, forecast revenue, and track performance against sales targets.
  • Bachelor's degree or an equivalent combination of education, work, and/or military experience


What would be great to have:
  • Government or public sector account management or sales experience.
  • Payments industry experience or experience selling financial or technology solutions.
  • Experience working within a large, matrixed organization.
  • Experience with Fiserv systems, products, or operating environments.

How you'll work:
  • This role requires frequent travel up to 50%


Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.


Salary Range
$59,500.00 - $126,600.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

More Education, Government & Non-Profit Jobs

Find similar Relationship Manager jobs: