DescriptionWe're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
We're building the Account Management function from the ground up. This is not a "manage and maintain" role, it's a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.
You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.
Key Responsibilities
Account Ownership and Growth
- Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
- Build and execute multi-year account plans aligned to customer objectives and company growth targets
- Lead QBRs and executive engagements to align on customer business outcomes and value
- Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
- Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
- Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
- Act as the primary point of contact and trusted advisor for your customers
Expansion & Revenue Growth
- Identify, shape, and close expansion opportunities across business units
- Drive cross-sell and upsell with strong ROI positioning
- Lead complex negotiations and deal execution
- Build internal champions and multi-thread relationships
Retention & Renewals
- Own the full renewal cycle including forecasting and close
- Identify churn risks early and drive mitigation plans
- Communicate clear business value to secure renewals
Onboarding and Adoption
- Lead structured onboarding with cross-functional team to ensure fast time-to-value
- Monitor adoption and proactively address gaps before they become risks
- Partner with Solution Engineering, R&D and Product to support smooth implementation
Cross-functional Collaboration
- Translate customer feedback into actionable product insights
- Be the voice of customer internally to ensure customer-centric culture
- Help build repeatable playbooks for onboarding, QBRs, and renewals
RequirementsQualifications
- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
- Proven quota carrier with clear retention and expansion ownership
- Experience managing complex enterprise accounts and multi-stakeholder relationships
- Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
- Executive presence and strong communication skills
- Thrives in early-stage environments
- Analytical and data-driven mindset
- Solid understanding of AI concepts and enterprise applications
Nice to Have
- Experience in an early-stage or founding role
- Specific experience with enterprise platforms or workflow automation
- Domain expertise in Financial Services or Supply Chain industries
