The Regulatory Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
Responsible for driving customer remediation analytics to completion including execution and validation. This position will be part of the USCC Centralized Customer Remediation Team (CCRT). The objective of the USCC CCRT is to quickly assess and identify customer impacts and ensure remediation is completed promptly with the appropriate detailed documentation required by Internal Audit and the Regulators. These activities will be conducted in close partnership with the Issue Owners and Managers within U.S. Consumer Cards. Excellent communication skills are required to negotiate internally, often at a senior level. Highly developed communication and diplomacy skills are required, to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. This role is a people manager role with full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:- Manage a team of remediation analysts and associated book of work for the team. Perform training, reviews, coaching, and mentoring of staff.
- Over-sees, designs, and manages client remediation population and impact analyses for USCC owned and impacted issues, including those that are Regulatory.
- Provide expertise and guidance related to the USCC remediation processes and policies, partners with other department leaders to define, prioritize, and execute remediation programs.
- Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations.
- Provide thought leadership and effective challenge throughout the data remediation lifecycle (including root cause analysis, remediation planning, code review for queries related to population completeness planning and execution criteria, and post remediation implementation).
- Challenge preconceived notions about data to ensure no stone is left unturned to identify complete universe of impacted customers is uncovered.
- Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities.
- Develop and train top analytical talent within the organization.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:- 10+ years relevant experience
- Prior Data Analytics or Remediation experience within Banking Industry is preferred.
- Expert knowledge of programming languages (e.g., SAS/SQL, Python and/or R).
- Experience creating and analyzing large complex datasets with the ability to identify, analyze, and interpret trends or patterns.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Should have excellent proficiency in Microsoft Office - particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
- Previous experience in managing Regulatory Inspections and Audits within a financial services company.
- Professional ability and presence to interact with Senior Bank, Regulatory and Audit Management.
- Project management knowledge and experience working with diverse groups of stakeholders to achieve milestones and deadlines.
- Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Government Affairs, Communications, Legal, Compliance, Control, in-business Risk and Independent Risk.
- Proven ability to manage multiple, concurrent large-scale projects from ideation through testing and implementation.
Education:- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Risk Management
Job Family:Regulatory Risk
Time Type:Full time
Primary Location:Jacksonville Florida United States
Primary Location Full Time Salary Range:$141,440.00 - $212,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Analytical Thinking, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle, Stakeholder Management.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Sep 23, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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