Scheduled Weekly Hours:
40

Work Shift:
Days (United States of America)

Primary Function/General Purpose of Position

In conjunction and collaboration with Physician Practice leadership, provides clinical and administrative managerial oversight and direction for clinical day-to-day operations. Able to multi-task, manage difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff.

Essential Job Functions

• Collaborates with office teams to ensure smooth, efficient clinical flow of the practice, and participates in the patient workload and schedule. In collaboration with other team members, ensures clinical supply, vaccinations, and medication inventories are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
• In collaboration with office site Practice Managers ensures efficient workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.
• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.
• In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, provides direct managerial leadership input with associate performance evaluations, and ensures appropriate training and onboarding of new clinical staff. Educates/trains/follow up and re-train staff on procedures or equipment as needed.
• In conjunction and collaboration with the Physician Practice leadership and office site leaders, acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.
• In conjunction and collaboration with the Physician Practice leadership, provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed. Participates in clinical and administrative development and growth activities to ensure retention of clinical talent.
• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient's chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.
• Within state guidelines, performs procedures and tests.
• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers or adjusting hours to meet patient care needs as directed by the practice manager may also be required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• RN Licensure Required
• Basic Life Support (BLS) also required within 90 days of hire.

Education

Associate of Nursing, nursing (required)
OR
Diploma in Nursing (required)
Bachelors of Science, nursing (preferred)

Work Experience

2 Two years of related leadership experience in a healthcare setting, preferably a physician practice.

Training

Medical Terminology, ability to use standard office equipment.

Electronic Medical Record (EMR) experience.

Language

None

Patient Population

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

Skills

Communication with medical professionals and family members

EHR Usage

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data/information

Scheduling

Nursing judgment and skill

Patient care delivery coordinator

Attention to detail

Acceptance of authority

Critical thinking

Teamwork

Conflict resolution

Active listening

Relationship building

Stewardship

Conflict management and resilience

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:
Card-Cardiology Associates - Memorial Regional Medical Center - Provider Based