This is a Full Time, Registered Nurse, Health Center Group Manager role located in the Knoxville, TN area. This role offers a flexible schedule with onsite responsibilities 2-3 days per week and opportunity to work from home when not traveling. The ideal candidate will bring 2+ years of management experience, primary or urgent care experience, and a personable approach to building strong relationships.

This position provides site level leadership and manages day to day operations to include coordinating technical and administrative staff and health center operations for multiple health centers across a contract(s) working in partnership with an Associate Vice President (AVP) and/or multiple Director of Client Operations (DCO)s.

What You'll Do

• Oversees the management of single or multiple (2+) health centers and lines of service across contract(s).
• Manages staff processes typically composed of health center manager, and multiple technical Team Leads as well as indirectly managing all daily operational processes for Medical Directors and clinical providers.
• Assists in the creation of site-specific goals and measurements related to the needs of the client(s), including management of metrics to Performance Guarantees.
• Effectively communicates across the various sites and to stakeholders to ensure consistency in messaging.
• For multiple contract oversight, effectively communicates with DCO to ensure site level priorities are addressed and messaging is consistent across the book of business (BOB).
• Compiles input and contributes to performance appraisal process for all indirect reports.
• Responsible for following appropriate processes for hiring, staff development and performance management and provides input to AVP and DCO as needed.
• Responsible for interviewing, training, and the successful orientation and onboarding of new hires as applicable.
• Manages daily operations, workflow, work schedules, and timecard monitoring, to ensure efficient and effective health center performance.
• Identifies process improvement opportunities, workflow efficiencies, determines root cause analysis, creates action plans and presents resolutions and recommendations to the AVP and DCO.
• Makes recommendations regarding staffing model based on objective scheduling & volume analysis - presents to AVP and DCOs for approval.
• Understands and complies with all regulatory, procedural and licensing requirements.
• Oversees the execution of site level quality program and is responsible for supporting and oversight of AAAHC standards across sites.
• Provides oversight on Member Engagement Site Action plans and outcome reporting.
• Develops action plans around patient utilization and penetration. Monitors patient flow, scheduling, referrals, and patient satisfaction.
• Upholds corporate Values in alignment with the Art of Quality Service initiative.
• Completes reports as needed and provides assistance to Clinical Quality and Operations departments regarding investigations and the resolution of issues or complaints.
• Coaches and provides feedback to staff on a regular basis.
• Manages internal budget, reviews expenses, purchases supplies, inventories equipment, medication, lab tests etc.
• May serve as a client contact and provide reports and summaries of health center activities.
• Communicates and coordinates Corporate messages and ensures implementation of policies and procedures.
• Assists in the identification and use of per diem staff to ensure appropriate staffing levels are met.
• Works collaboratively with the health center managers and Medical Director at the site to manage internal medical staff site issues.
• Communicates regularly with staff, conducts meetings, and provides updates and shares information regularly.
• Acts as the health center's infection control lead and collaborates with the corporate Director of Quality and Infection Control Officer.
• May provide patient care if qualified and where circumstance applies.
• May require other duties as assigned

What You'll Bring

• Bachelor's degree or equivalent work experience required.
• Current license as an RN in practicing state.
• Certification in Occupational Health (COHN/COHN-S) may be required for some sites.
• Current hands-on certification in AHA or ARC Basic Life Support for health care providers is required.
• Minimum 3+ years' experience in the medical field.
• 2 - 3 years' management experience.
• Prior management experience managing a large group is a must.
• Experience accessing CDC, WHO, APIC or other industry standards for Infection Prevention practices.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

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