Residential Services | Non-Direct Care Leadership
Title: Regional VP of Operations
Responsible To: Chief Executive Officer and Chief Administrative Officer
The Regional Vice President of Operations plays a critical role in advancing this mission
by strengthening operational systems, developing leaders, maintaining compliance,
improving service outcomes, and ensuring that every program reflects AIMED's values
and commitment to excellence.
General Description of Duties and Responsibilities:
The Regional Vice President of Operations is an executive member of AIMED's
leadership team responsible for the strategic, operational, regulatory, fiscal, and
leadership oversight of assigned residential programs and regional service locations.
This position requires a seasoned, mature, and highly capable leader who can operate
with limited supervision, provide direction to regional teams, anticipate organizational
needs, and ensure the operational success of AIMED Human Services programs.
The Regional Vice President of Operations is responsible for ensuring that programs
are managed effectively, regulatory standards are consistently met, staff are properly
trained and supported, individuals receive high-quality care, and operational goals are
aligned with AIMED's mission, strategic vision, and core values. This role requires
strong executive presence, sound judgment, critical thinking, spiritual and ethical
grounding, data-driven decision-making, and the ability to lead teams through growth,
challenge, change, and accountability.
Core Competencies and Responsibilities:
Strategic Leadership
The Regional Vice President of Operations is responsible for helping carry out AIMED's
short-term and long-term vision for operational excellence, program growth, and service
expansion.
Responsibilities include:
- Provide senior-level leadership, direction, and oversight to assigned residential
programs and regional teams.
- Support the CEO and executive leadership team in implementing AIMED's
strategic goals and operational priorities.
- Assess changes in the human services and residential services market to identify
risks, opportunities, trends, and potential disruptions.
- Develop and support strategies for program expansion, service growth, and
regional sustainability.
- Translate organizational vision into practical operational plans that can be
implemented by program leadership and frontline teams.
- Promote innovation, creativity, professional growth, and continuous improvement
across assigned programs.
- Ensure that all operational decisions support AIMED's mission, values,
compliance standards, and commitment to extraordinary support.
Operational Oversight
The Regional Vice President of Operations is responsible for the overall operational
performance of assigned programs, including the York site and any additional locations
assigned by executive leadership.
Responsibilities include:
- Oversee day-to-day and long-term operations of assigned residential programs.
- Ensure all programs meet regulatory, budgetary, clinical, quality, staffing, and
service delivery expectations.
- Monitor the health, safety, supervision, and quality of care provided to individuals
receiving services.
- Ensure program leadership is effectively managing schedules, staffing patterns,
vacancies, documentation, incidents, and program needs.
- Work closely with recruitment and human resources to address vacancies,
staffing needs, onboarding, retention, and workforce challenges.
- Oversee Individual Support Plan meetings and ensure program teams are
prepared, informed, and actively engaged in service planning.
- Ensure all sites are maintained in a manner that reflects safety, dignity, regulatory
compliance, and AIMED's standard of excellence.
- Evaluate program effectiveness and implement improvements when
performance, compliance, or service quality does not meet expectations.
- Ensure program goals, service plans, staffing models, and operational practices
are aligned with individual needs and organizational standards.
Team Leadership and Development
The Regional Vice President of Operations is responsible for building, mentoring, and
holding accountable a strong regional leadership team.
Responsibilities include:
- Supervise, mentor, and support Regional Directors, Program Directors, Program
Specialists, House Managers, and other assigned leadership staff.
- Create a professional work environment that encourages accountability,
teamwork, innovation, open communication, and leadership development.
- Conduct performance evaluations and support corrective action plans when
necessary.
- Utilize performance measures to ensure consistent, high-quality employee
evaluations, goal setting, coaching, and accountability.
- Develop leaders who can manage effectively, communicate professionally, solve
problems, and support direct care teams.
- Promote a high-performance culture grounded in AIMED's core values, ethical
standards, and mission-driven service.
- Ensure leaders understand their responsibilities and are equipped to manage
staff performance, documentation, compliance, scheduling, training, and
participant support needs.
- Address performance concerns promptly, professionally, and in partnership with
Human Resources and executive leadership.
- Model leadership is respectful, mature, consistent, spiritually grounded, and
solution-focused.
Compliance, Licensing, and Regulatory Oversight
The Regional Vice President of Operations is responsible for ensuring that assigned
programs operate in full compliance with all applicable regulations, policies, licensing
requirements, and contractual expectations.
Responsibilities include:
- Ensure compliance with applicable Pennsylvania regulations, including 3800,
6100, and 6400 regulations.
- Provide oversight and preparation for annual licensing reviews, monitoring visits,
audits, inspections, and corrective action follow-up.
- Ensure staff are trained on applicable regulations, policies, procedures, and
documentation expectations.
- Monitor regulatory compliance across all assigned sites and respond quickly to
areas of concern.
- Review incidents, investigations, corrective actions, regulatory citations, and
licensing trends to identify patterns and improvement needs.
- Ensure all required documentation is completed accurately, timely, and in
accordance with state regulations and AIMED policies.
- Partner with compliance, clinical, administrative, and executive leadership to
resolve regulatory and quality concerns.
- Ensure program leadership understands and implements AIMED's policies and
procedures with consistency and professionalism.
Incident Management and Risk Oversight
The Regional Vice President of Operations must ensure that all incidents,
investigations, crises, and health and safety concerns are handled with urgency,
accuracy, professionalism, and regulatory compliance.
Responsibilities include:
- Provide oversight of incident management, investigative reporting, follow-up
actions, and required notifications.
- Ensure incidents are reported, documented, reviewed, and resolved in
accordance with AIMED policy and state requirements.
- Identify the root cause of operational, behavioral, staffing, or service-related
concerns.
- Ensure corrective action plans are meaningful, measurable, and implemented
effectively.
- Monitor trends involving behavioral incidents, medical concerns, staff
performance issues, participant safety, and program risk.
- Support teams in responding appropriately to crises, emergencies, behavioral
escalations, and service disruptions.
- Ensure individuals are supported in a safe, respectful, therapeutic, and person-
centered manner.
- Promote proactive risk management rather than reactive crisis response.
Stakeholder Engagement and External Relations
The Regional Vice President of Operations serves as a senior representative of AIMED
in the assigned region and must maintain strong, professional relationships with internal
and external stakeholders.
Responsibilities include:
- Serve as a primary liaison between executive leadership, regional teams, local
partners, families, Supports Coordinators, Administrative Entities, community
agencies, and regulatory representatives.
- Represent AIMED professionally in meetings, service planning discussions,
discharge planning, admissions, and community partnerships.
- Build trust and credibility with stakeholders through clear communication, follow-
through, professionalism, and ethical decision-making.
- Collaborate with the Chief Program Officer, Clinical Manager, and executive
leadership regarding new admissions, discharges, complex cases, and service
transitions.
- Respond to stakeholder concerns in a timely, respectful, and solution-focused
manner.
- Advocate for the needs, rights, safety, and independence of individuals served
while protecting AIMED's mission and standards.
Decision-Making and Problem Solving
This senior leadership role requires the ability to make thoughtful, timely, and
sometimes difficult decisions in complex operational environments.
Responsibilities include:
- Identify problems clearly and determine the root cause of issues.
- Make reasonable, informed decisions even when all information is not
immediately available.
- Use sound judgment, calculated risk assessment, data, policy, and leadership
experience when making decisions.
- Address challenges directly rather than maintaining the status quo.
- Encourage healthy, productive discussion to prevent organizational blind spots.
- Bring solutions, recommendations, and strategic options to executive leadership.
- Balance compassion, compliance, fiscal responsibility, safety, and organizational
integrity in decision-making.
Cross Department Collaboration and Alignment
The Regional Vice President of Operations is responsible for ensuring alignment across
departments so that operational goals are achieved in a unified and effective manner.
Responsibilities include:
- Collaborate with Human Resources, Recruitment, Finance, Compliance, Clinical,
Training, Quality Assurance, and Executive Leadership.
- Communicate department needs, operational concerns, staffing barriers,
compliance issues, and program updates clearly and professionally.
- Help mitigate conflicts between departments and promote shared accountability.
- Ensure all teams are working toward AIMED's mission, strategic objectives, and
service expectations.
- Support consistent communication between program leadership and
administrative departments.
- Strengthen systems that improve workflow, accountability, communication,
documentation, and service delivery.
Training, Learning, and Staff Readiness
The Regional Vice President of Operations is responsible for ensuring that leaders and
staff understand AIMED's policies, procedures, systems, and training expectations.
Responsibilities include:
- Continue to learn, apply, and reinforce AIMED's processes, procedures, policies,
and operational standards.
- Ensure all staff complete mandated training within required timeframes.
- Monitor training compliance and partner with the training department to address
deficiencies.
- Ensure staff are properly trained to support individuals with complex needs,
including behavioral, medical, emotional, and daily living support needs.
- Provide positive reinforcement, coaching, and corrective feedback when policies
and procedures are not being followed.
- Promote a learning culture where staff are equipped, supported, and held
accountable.
Required Knowledge and Skills
The Regional Vice President of Operations must have or be willing to become proficient
in the following:
- Pennsylvania Office of Developmental Programs regulations.
- 3800, 6100, and 6400 regulatory requirements.
- Incident management and investigative reporting.
- State licensing requirements and annual licensing preparation.
- Individual Support Plans and person-centered planning.
- Residential services operations.
- Health and safety standards for individuals with intellectual and developmental
disabilities.
- Staff supervision, performance management, and corrective action.
- Data-driven decision-making and performance improvement.
- HCSIS.
- Therap.
- Enterprise Incident Management.
- BambooHR.
- ADP.
- PROMISe.
- AIMED policies, procedures, systems, and internal expectations.
Core Competencies
The successful candidate must demonstrate the following competencies:
- Senior-level leadership and executive presence.
- Strategic thinking and operational execution.
- High ethical standards.
- Strong written and verbal communication.
- Professional boundaries and confidentiality.
- Emotional intelligence and maturity.
- Team development and staff accountability.
- Regulatory compliance.
- Crisis management and risk assessment.
- Data-driven decision-making.
- Program development and performance improvement.
- Delegation and follow-through.
- Conflict resolution.
- Stakeholder engagement.
- Flexibility and adaptability.
- Strong organizational skills.
- Ability to lead with confidence, humility, and integrity.
Qualifications
The Regional Vice President of Operations must meet one of the following education
and experience requirements:
- Master's degree in human services, Social Work, Psychology, Healthcare
Administration, Public Administration, Business Administration, Nonprofit
Management, or a related field, with at least two years of relevant senior-level
human services experience; or
- Bachelor's degree in human services, Social Work, Psychology, Healthcare
Administration, Public Administration, Business Administration, Nonprofit
Management, or a related field, with at least three years of relevant senior-
level leadership experience.
Additional qualifications include:
- Previous leadership experience in intellectual and developmental disabilities,
residential services, behavioral health, child welfare, healthcare, or human
services preferred.
- Experience supervising managers, directors, or multi-site teams preferred.
- Strong understanding of regulato
