RVP, OperationsThe Regional Vice President (RVP) of Operations oversees a portfolio of residential properties by leading and supporting Regional Managers and their teams. This senior leadership role is responsible for driving operational success, ensuring client satisfaction, and building strong internal teams. The RVP serves as a key liaison between executive leadership, clients, and on-site operations, helping shape and execute company strategies across their region.
Essential Duties & ResponsibilitiesLeadership & People Development
- Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development.
- Foster a culture of accountability, collaboration, and performance across the region.
- Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning.
- Encourage training completion and continuous learning throughout all levels of the team.
Client & Stakeholder Engagement
- Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions.
- Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions.
- Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings.
Operational Oversight
- Oversee day-to-day operations and financial performance of the regional portfolio.
- Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues.
- Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards.
- Leverage technology and best practices to improve service delivery and operating efficiency.
Communication & Problem-Solving
- Adjust communication style based on the audience-whether internal teams, clients, or leadership.
- Provide clear, proactive updates on business performance, challenges, and progress.
- Lead regional problem-solving initiatives and foster a collaborative approach to decision-making.
- Represent the organization in a professional and confident manner in all interactions, including public speaking and client engagements.
Customer & Brand Experience
- Promote excellent customer service standards for both residents and clients.
- Support innovation in services, vendors, and systems to improve property performance and enhance the client and resident experience.
- Serve as a brand ambassador by engaging with local industry associations and building strong community relationships.
Travel
- This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
Education & Experience- Bachelor's degree preferred; relevant experience in property management operations will be considered in place of formal education.
- Experience working as a Regional Manager in multifamily and/or student housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
- Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
- Familiarity with budgeting, forecasting, and reporting processes.
- Industry certifications such as CAM, CAPS, or CPM are a plus.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.
