We9re currently searching for a Regional Service Manager to join our team, help us grow and scale and continue our tradition of success.
This role is very critical to our extreme growth and the ideal candidate will be experienced and is familiar with the intricacies of a fast-paced environment, have a strong desire for growth and be a great communicator.
The Regional Service Manager is responsible for managing the service operations and performance within a specific region and ensuring that the service standards and objectives are met. The Regional Service Manager reports to the Director of Service and supervises the Technical Service Managers. The Regional Service Manager oversees the service activities, resources, and policies within the region and ensures that the dealer technicians and customers receive timely and quality service and support. The Regional Service Manager also evaluates and improves the service processes and procedures within the region and implements best practices and initiatives.
Job Descriptions Role and Responsibilities - Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met.
- Oversee the service activities, resources, and policies within the region.
- Ensure that the dealer technicians and customers receive timely and quality service and support.
- Supervise, coach, and develop the Technical Service Managers and their teams.
- Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives.
- Monitor and report on the service metrics and performance within the region and take corrective actions as needed.
- Collaborate and communicate with other regions and departments.
- Support the Director of Service in managing and coordinating the regional service operations.
- Stay updated on the industry trends, best practices, and customer needs.
Qualifications and Education Requirements - Bachelor9s degree in engineering, business, or related field.
- At least 5 years of experience in service management, preferably in the heavy duty truck industry.
- Proven track record of managing and leading a service team within a region.
- Strong knowledge of service operations, processes, and standards.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinking, problem-solving, and decision-making skills.
- Customer-oriented, results-driven, and collaborative mindset.
- Ability to travel frequently and work under pressure.
- Recognize the Quality Management System in place at Battle Motors and participate in the processes and procedures of the QMS.
Preferred experience and skills This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately.
