Regional Service Line Leader, Contract Management

Defence Construction Canada

$137K — $178K *
Real Estate & Construction
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bilingual in English and French, essential for communication
  • University degree in engineering, architecture, or relevant field with 8 years’ experience
  • Strong background in construction contract management
  • Proficient in claims, disputes, and risk management
  • Experience leading teams in construction and infrastructure projects
  • Knowledgeable in quality management and health & safety practices

Responsibilities

  • Lead contract management services for regional programs
  • Provide oversight for complex construction and P3 contracts
  • Support contract administration and change management activities
  • Offer strategic advice to senior stakeholders
  • Monitor compliance and manage service delivery standards
  • Conduct training programs and develop business plans

Benefits

  • 100% employer-paid health and dental premiums and annual sick leave
  • $400 wellness allowance for gym memberships or health expenses
  • Enhanced maternity and parental leave top-up plan
  • Public-service pension and comprehensive vacation plans
  • Flexible workplace options with a $400 allowance every two years
Full Job Description
Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$137,013 - $178,118

Employment status:

Continuing

Flexible work option:

Hybrid (2 days/week)

Term Length:

Security Level:

Top Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

20/09/2026

Country:

Canada

In this role, you will provide strategic leadership and oversight for contract management, construction technical services, and service line initiatives that support the successful delivery of infrastructure and construction projects. Working closely with regional teams, Client-Partners, industry representatives, and national service line leaders, you will help drive service excellence, quality, risk management, and continuous improvement.

This position is ideal for someone who combines strong technical expertise, leadership skills, and sound business judgment to support complex projects while influencing service delivery at both the regional and national levels.

What you'll do

Regional Service Delivery & Contract Management
  • Lead and oversee the delivery of contract management services across the regional program
  • Provide contract management authority and oversight for complex construction, professional services, facilities maintenance, energy performance, maintenance services, and P3 contracts
  • Support contract administration activities including change management, claims management, dispute resolution, risk management, financial management, and schedule management
  • Provide strategic advice and guidance to senior Client-Partners and stakeholders
  • Support litigation matters and communications with sureties and insurers related to contract issues
  • Guide project teams on contract management best practices and service delivery standards

Technical Services, Risk & Quality Management
  • Oversee construction technical services including commissioning, operational health and safety, and industrial security
  • Lead regional quality management activities and quality verifications
  • Monitor service delivery standards and ensure compliance with corporate policies, procedures, and Client-Partner requirements
  • Identify, assess, and manage service line risks and report on mitigation strategies
  • Support the development and implementation of quality improvement initiatives
  • Ensure regional service delivery achieves established performance indicators

Training, Planning & Continuous Improvement
  • Deliver service line training and manage regional training initiatives
  • Support the development and implementation of national service line programs, policies, and procedures
  • Contribute to budgeting, business planning, and resource allocation activities
  • Prepare presentations and represent DCC at internal, Client-Partner, and industry events
  • Lead regional service line initiatives and continuous improvement activities
  • Promote knowledge sharing and consistent application of contract management practices

Leadership & Collaboration
  • Build and maintain strong relationships with Client-Partners, industry representatives, stakeholders, and internal teams
  • Support communication and collaboration between regional and national service line leaders
  • Provide technical guidance and functional leadership to employees and project teams
  • Coach, mentor, and develop team members
  • May supervise employees and manage performance, workload planning, and resource allocation
  • Support recruitment activities, including evaluating the technical capabilities of candidates


What you bring

You are a strong fit if you have experience with:
  • Contract management within construction, infrastructure, engineering, or facilities environments
  • Managing complex contracts, claims, disputes, and contractual risk
  • Construction project delivery and procurement practices
  • Quality management and compliance programs
  • Health and safety management and industrial security requirements
  • Leading teams and mentoring technical professionals
  • Building relationships with clients, contractors, consultants, and stakeholders
  • Supporting organizational change and continuous improvement initiatives


Education & Experience
  • University degree in engineering, architecture, or a related field with eight years' relevant experience, or the equivalent

Asset Qualifications
  • Professional engineering or architectural designation
  • Gold Seal Certification
  • Experience managing public sector or federally regulated contracts
  • Experience overseeing P3, facilities management, or major infrastructure contracts

Skills & Abilities
  • Strong knowledge of construction, engineering, and architectural practices
  • Knowledge of federal procurement and contracting requirements
  • Knowledge of project delivery methods and contract administration principles
  • Knowledge of project, contract, and risk management methodologies
  • Strong analytical and problem-solving skills
  • Ability to resolve complex issues involving multiple stakeholders
  • Strong business acumen and strategic thinking abilities
  • Excellent communication and presentation skills
  • Ability to prepare reports, technical documents, and recommendations
  • Proficiency with standard business software applications
  • Leadership, coaching, and team development capabilities


Working Conditions
  • Typical office environment with routine travel throughout the region
  • Occasional travel to construction sites and project locations
  • May be required to wear basic personal protective equipment when visiting project sites

Check out your benefits
Working with us offers excellent opportunities for growth and advancement-and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness
• 100% employer-paid annual sick leave, and health and dental premiums
• $400 wellness allowance to help cover expenses such as a gym membership
• $2,500 for mental health services on top of regular $2,500 paramedical coverage
• Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family
• Life, accidental-death, and short-term disability insurance
• Enhanced inConfidence employee and family assistance program
• Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
• Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement
• Public-service pension
• Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

** This position has been designatedbilingual, whereEnglish and Frenchare essential. **

** While priority will be given to qualified candidates who meet this bilingual linguistic profile, we welcome applications from candidates who may not meet this bilingual requirement. **

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate's or employee's responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

  • criminal record checks
  • reference checks
  • previous employment
  • open source checks
  • credit/financial status


DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

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