The Digital Modernization Sector is seeking a highly qualified Regional Service Delivery Manager to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) (FOCUS) program in Springfield, VA, supporting the TSA Office of Information Technology (OIT) National Capital Region (NCR).
Primary Responsibilities:
Serves as the primary point of contact for IT service delivery across TSA NCR, primarily supporting the End User Services Division (EUSD)
Organizes, directs, and manages regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities
Coordinates with TSA leadership and stakeholders to manage escalations, monitor performance, drive process improvements, and ensure compliance with contract requirements
Provides regular status updates, supports incident resolution, and facilitates the implementation of enterprise IT initiatives within the NCR
Basic Qualifications:
Requires BA/BS in a technical or management discipline. In lieu of degree, additional experience may be required.
Requires a minimum of 8 years of experience in IT service delivery or operations management
Requires a minimum of 5 years of experience in multi-site or regional support roles
Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management
Proven skills in escalation management, performance monitoring, and process improvement
Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders
The ability to obtain and maintain TSA Suitability
The ability to obtain and maintain a DoD Secret Security clearance
Desired Qualifications:
Certifications:
Experience:
Previous work experience with ServiceNow
Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL)
Have supported federal IT contracts, preferably within DHS or TSA environments
Have worked in a regulated, mission-critical environment supporting multi-site IT operations
Original Posting:August 28, 2026
Pay Range:Pay Range $116,350.00 - $210,325.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
