The Home Depot

REGIONAL QUALITY MANAGER

The Home Depot$80K — $95K *
US-AnywhereRemote in North Carolina, US
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in operational processes or quality management
  • Ability to conduct gap analysis and influence operational performance
  • Strong coaching and training skills for staff development
  • Excellent communication skills across all organizational levels
  • Availability for overnight travel exceeding 50% of the time

Responsibilities

  • Influence operational performance through in-aisle gap analysis
  • Evaluate MET operational processes and quickly identify and address issues
  • Teach, coach, and train MEAs, Supervisors, MEMs, and DEMs on operational processes
  • Plan and organize weekly/monthly RQM routines
  • Follow up on store walk outcomes and game plan progress

Benefits

  • Opportunity for professional development through coaching
  • Engagement in strategic initiatives and operational excellence
  • Experience working across multiple regions with diverse teams
  • Exposure to high-level operational assessments and improvement strategies
Full Job Description
Position Purpose:
The Regional Quality Manager (RQM) evaluates MET operational processes and quickly identifies issues as well as Influence operational performance through in-aisle gap analysis. RQMs develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes. RQMs must have the ability to clearly communicate across all levels of the organization. Each visit to outlier stores will occur over a multi day period in which the RQM will facilitate detailed training designed to increase store performance. The Regional Quality Manager typically covers 1-2 regions and may be required to visit other stores to engage with associates and identify best practices.

Key Responsibilities:
  • 60% Influence operational performance through in-aisle gap analysis
  • Remain current and well versed on MET SOPs and strategic initiatives
  • Evaluate MET operational processes and quickly identify and address issues
  • Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
  • 20% Planning and organization of weekly / monthly RQM routines
  • Follow up of store walks and game plan progress
  • 20% Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes

Direct Manager/Direct Reports:
  • This position reports to the Director or Sr. Manager of MET Operations.
  • This positions has no direct reports.

Travel Requirements:
  • Typically requires overnight travel more than 50% of the time.

Physical Requirements:
  • Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:
  • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Overnight travel may be required

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 3

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Functional/Technical- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Drive for Results- Steadfastly pushes self and others for results
  • Communicates Effectively- Can get messages across that have the desired effect

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

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