Shift:
Variable but will primarily be 4pm-2am
Salary Range:
$90,000-$120,000
The Regional Quality Manager will be responsible for overseeing and improving quality processes across multiple terminals in their assigned region. This dynamic role requires a leader who can effectively manage quality initiatives and influence cross-functional teams to ensure the highest standards of freight handling and transportation.
Key Responsibilities
- Develop, implement, and maintain quality processes and procedures across multiple terminals within the assigned region
- Introduce and integrate new quality procedures specific to LTL operations
- Providing guidance to field leadership on establishing and following best freight handling practices
- Foster a culture of continuous improvement and quality excellence in freight handling
- Conduct regular site visits to monitor and assess quality performance
- Establish and track key performance indicators (KPIs) for safety, quality, delivery, and cost efficiency
- Analyze data to identify trends and areas for improvement in freight operations
- Implement corrective actions and best practices to enhance overall quality and customer satisfaction
- Responsible for dunnage inventory and ensuring proper usage
- Troubleshoot quality issues at the customer level
Qualifications
- Ability to travel regularly within the region. Travel expected to be up to 75%
- Strong knowledge of LTL operations and freight handling processes
- 5 years of management experience within the transportation or logistics industry
- Bachelor’s degree in Logistics or Supply Chain Related field preferred but not required
- Willingness and flexibility to work multiple shifts
