Job SummaryManages and grows CityServiceValcon's Plant operations and associated physical assets. Directs specific Plant location's employees, operations and facilities in a profitable manner to manage existing business and target, solicit and acquire new prospective accounts. Develops, maintains and implements quality control procedures for all business lines from CSV warehouses to customer facilities. Provides outstanding service and quality products in a professional and profitable manner with honesty, integrity, teamwork, employee development and excellence in relationships. Develops strong teams through leadership by providing meaningful coaching, feedback and training.
Essential Duties and Responsibilities - Communicate and exemplify CityServiceValcon's commitment to employee and customer engagement; actively works with assigned staff to advance our reputation in the communities in which we operate.
- Manage workflow to determine priorities and ensure appropriate resource allocation.
- Establish a strong working relationship among drivers, service technicians, dispatchers and customer care specialists that is customer focused to drive customer growth.
- Provide leadership consistent with company values by setting clear work expectations, performance goals, and holding employees accountable for their performance.
- Exceed customer expectations on every level by avoiding service failures with pro-active strategies and provide products/services that attract customers.
- Maintain financial performance by monitoring product costs, personnel, plant, office, and vehicle expense.
- Implement marketing plans to achieve annual growth objectives.
- Ensure safety policies and procedures are being followed to meet all Federal, State, and CSV standards.
- Communicate and document employee work performance, provide feedback on a timely basis, and fully document all employee relation concerns.
- Interview, hire, and train employees.
Job Requirements To perform this job successfully, an individual must meet and demonstrate the minimum qualifications listed below, which are representative of the required knowledge, skill and/or ability.
Education, Experience, Certificates/licenses, Skills/Abilities - Bachelor's degree in related area or equivalent work experience in operations, logistics and supervision.
- Ability to interact with employees at all levels of the organization and from diverse backgrounds.
- Excellent communication skills
- General understanding of driver duties and human resource laws
- Willing to travel and work flexible hours
- Strong computer experience in various programs
Other Requirements - Analytical ability to synthesize information and draw appropriate conclusions.
- Dependability to follow instructions and complete tasks on time.
- Interpersonal skills to get along with others and provide excellent customer service.
- Judgment to make prudent and timely decisions and explain reasoning for decisions.
- Language ability to read, write and present general business information.
- Mathematical ability to add, subtract, multiply, and divide.
- Problem solving ability to identify and formulate alternative solutions.
- Quality management to complete duties, on time and with precision.
- Reasoning ability to solve practical problems and interpret instructions.
- Technical ability to effectively utilize software on a personal computer, smart phone, or tablet.
- Travel ability by automobile or commercial transportation.
Work Environment and Physical Requirements:- Ability to sit, talk, grasp, reach, bend, stoop, kneel, crouch, and lift/carry up to 50 lbs.
- Ability to handle stress during peak periods.
- Motor coordination of eyes, hands, fingers, and feet for precise movements.
- Ability to hear with or without corrective devices.
- Ability to see clearly, with or without corrective lenses.
- May be exposed to extreme noise, heat, cold, or atmospheric conditions and workplace hazards or potential injuries that are more frequent than normal.
- Adaptability to changes, delays, or unexpected events in the work environment.
Benefit Highlights- Health - We provide a comprehensive benefits package that includes medical, dental, and vision coverage, along with a variety of ancillary options such as accident, critical illness, life insurance, flexible spending accounts, health savings accounts, and short-term disability. In addition, we offer employer-paid basic life insurance, accidental death and dismemberment (AD&D), and long-term disability coverage.
- 401(k) - 4% retirement account match.
- Days Off - Employees will accrue two weeks' vacation per year, one personal day on the 1st of January each year, five days sick leave per year and six paid holidays throughout the calendar year.
Additional Information 
