Job DescriptionThe
Regional Operations Manager regularly evaluates branch merchandising, operating systems, policies, procedures, and processes to drive operational excellence, efficiency, and continuous improvement. This role fosters a culture of collaboration, knowledge sharing, and professional development across assigned markets. Additionally, the Regional Operations Manager supports the recruitment, coaching, and development of Branch Managers and Branch Sales Associates, ensuring a strong talent pipeline for current and future leadership needs within the wholesale branch network.
Responsibilities:- Customer-focused leader with a proven ability to coach teams, develop talent, and understand customer needs.
- Lead operations, sales performance, and profitability for a portfolio of wholesale branches within an assigned market.
- Develop and execute strategic plans to maximize sales growth and operational performance across all branches.
- Ensure consistent delivery of exceptional customer service and partner with local sales teams to drive branch traffic and strengthen dealer relationships through customer feedback and engagement.
- Recruit, hire, train, develop, and motivate Sales Associates, Warehouse Associates/Drivers, and Wholesale Branch Sales Managers while fostering a high-performance culture focused on achieving sales and EBIT objectives.
- Conduct regular operational audits, sales reviews, and business performance assessments using business intelligence (BI) tools to identify opportunities for revenue growth and profitability improvements.
- Demonstrate exceptional communication, interpersonal, and leadership skills, supported by strong integrity and personal accountability.
- Utilize superior organizational, planning, and time management skills to effectively manage multiple priorities and initiatives.
- Drive leadership development initiatives across the region, ensuring a strong talent pipeline and readiness for future leadership opportunities.
- Analyze operational challenges and implement effective solutions to improve processes, efficiency, and business outcomes.
- Communicate effectively with diverse audiences at all organizational levels through strong verbal, written, and presentation skills.
QualificationsBasic Qualifications:- High School Diploma or equivalent
- 5+ years of progressive experience in wholesale distribution, HVAC supply, industrial distribution, or a closely related branch and warehouse environment.
- 3+ years leading multiple branches, warehouses, or geographically dispersed teams through local managers.
- Experience with branch expansion, relocations, facility redesign, showroom standards, or distribution network changes.
- Ability to travel up to 50% within the South Central Region
Preferred Qualifications:- Bachelor's Degree
- Must have strong written and verbal communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for sales
- Must be a team player, articulate and possess excellent presentation, phone, and written communication skills.
- Proven leadership and coaching abilities
- The ability to thrive in an entrepreneurial work environment while demonstrating the ability to focus on Results.
- Strong business decision making skills and a solid financial acumen.
- Solid problem-solving abilities and high sense of urgency.
- Engaging leadership style that builds and sustains credibility with vendors, staff, colleagues, and customers.
- Demonstrated responsibility for operating budgets or P&L performance, inventory control, logistics, and customer service metrics.
- Experience developing leaders, standardizing processes across locations, and delivering measurable improvements in service, productivity, safety, or profitability.
- Ability to interpret operational and financial data, communicate priorities clearly, and work across sales, supply chain, and finance.
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