5+ years of experience in operations management or similar role
Proven leadership skills with a focus on employee development
Strong communication and influencing skills across various departments
Experience with change management and process improvement initiatives
Familiarity with SAP or similar technology for operational functions
Ability to analyze performance data to inform decision making
Proven ability to manage multiple initiatives simultaneously
Responsibilities
Develop and foster a high-performance culture and employee engagement through motivation and communication
Manage and implement company-wide strategic operational initiatives in the region
Oversee change management and ensure sustainability of process improvement projects
Engage with warehouse management to analyze productivity and performance measures
Assist in execution of customer service policies to improve internal and external customer experiences
Enhance knowledge of technology and interdepartmental relationships to strengthen warehouse operations
Additional duties as assigned to support operations
Benefits
Opportunities for employee development and coaching
Collaborative work environment promoting open communication
Engagement in strategic company initiatives
Focus on employee retention and satisfaction
Access to advanced technology tools for operational management
Full Job Description
Essential Functions:
Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent. Facilitate good discussions with employees in order to understand their professional goals and aspirations. Create an environment of open communication that fosters upward feedback and suggestions. Make well informed decisions, demonstrate initiative, exhibit autonomy and execute on organization initiatives. (Measure by Employee Engagement and Retention).
Manage regional operational initiatives, including ownership of company-wide strategic initiatives, pilots and rollouts within the region. Provide guidance and feedback to Warehouse and Sr. Management on operational initiatives. Coach, train, and develop warehouse management through informal interaction and formal written development plans in alignment with strategic initiatives.
Oversee change management and implementation of process improvement projects within their region. Review and monitor process improvement projects to ensure successful execution and sustainability.
Provide assistance to warehouse management through on-site visitation and interaction with operational personnel based on analysis of productivity and operational performance measures of individual plants.
Assist warehouse management with execution of policies, processes, and customer service standards that meet the needs of all internal and external customers. Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks.
Business Acumen & Interactions - Continue to expand skill set and demonstrate expertise in the area of technology and use of SAP in order to excel in core job functional areas. Gain an understanding of the interrelations in other areas of the business and how they connect with warehouse operations. Link that understanding to improve interactions with other departments and warehouse operations. Continue to expand communication, presentation and influencing skills in order to engage other
