BGIS

Regional Operations Manager

BGIS • $80K — $95K *
Birmingham, AL 35242In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate Degree or equivalent training or work experience.
  • 5+ years in a similar supervisory or management role.
  • In-depth knowledge of regulatory requirements relevant to the industry.
  • Technical expertise in client service areas within the region.
  • Proven ability to lead and engage teams effectively.
  • Safety-focused mindset with proactive compliance approach.
  • Experience in developing and implementing operational processes.

Responsibilities

  • Lead and manage a team of Mobile Building Engineers in the region.
  • Drive team engagement, performance management, and retention efforts.
  • Ensure compliance with health and safety standards during operations.
  • Oversee operational budgets with a focus on cost control.
  • Manage quality and cost performance of service providers for soft and hard services.
  • Collaborate with stakeholders to refine and implement operational processes.
  • Investigate and resolve operational issues with urgency.

Benefits

  • Remote work flexibility within the United States.
  • Opportunities for professional development and training.
  • Supportive team environment that exemplifies company values.
  • Focus on safety and compliance in the workplace.
Full Job Description
Job Description

BGIS is seeking a Regional Operations Manager to join the team in, United States, Remote.

The Regional Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Operations Manager leads others positively exemplifying BGIS values.

KEY DUTIES AND RESPONSIBILITIES

People Leadership
  • Lead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region.
  • Lead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations.
  • Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents.
  • Verify work is performed in accordance with all internal and external requirements.
  • Provide expertise and problem-solving support to team members.
  • Contribute to the completion of other key initiatives as assigned.

Operations Management
  • Manage operational budgets with a focus on cost control and order expenditures.
  • Manage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc).
  • Review cost estimates from Building Engineers and suppliers and oversee client approvals as needed.
  • Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures.
  • Recommend and implement technologies to achieve greater efficiencies and productivity.
  • Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness.
  • Deploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion.
  • Drive team performance to confirm achievement of service level agreements and performance metrics.
  • Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable.
  • Ensures all required work tools and safety personal protective equipment available to team members.
  • Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed.
  • Follow up on safety incidents for root cause analysis to avoid any similar future situations.
  • Work with other departments for specialized support and effective service delivery.
  • Investigate and resolve operational issues.
  • Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.

KNOWLEDGE & SKILLS
  • Associate Degree or equivalent training or equivalent work experience.
  • Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities.
  • In depth knowledge of applicable regulatory requirements and maintains current awareness.
  • Technical/business expertise in one of more of the specific areas of client service being performed with the region.
  • Ability to lead and engage a team and drive performance to ensure all requirements are achieved.
  • Safety focused mindset with pro-active approach to awareness and compliance.
  • Experienced with developing and implementing processes and standard operating procedures.
  • Experience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations.
  • Skilled at communication including influencing, persuading, and negotiating.
  • Proactive problem-solving approach continuously increasing the proficiency of team members.
  • Strong relationship building and maintenance skills with internal contacts, clients, and external vendors.
  • Proficiency in computer applications including Microsoft Office.

Licenses and/or Professional Accreditation
  • Certification or additional training in an area of specialty would be a benefit.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
  • Ability and willingness to travel.
  • Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

About BGIS

BGIS is a leading provider of facilities management services, including building maintenance, energy management, and project management. The company serves a wide range of industries, including commercial, industrial, and institutional clients. BGIS is committed to sustainability and operates in an environmentally responsible manner. The company has operations in North America, Europe, Asia, and Australia. BGIS is dedicated to providing high-quality facilities management services to its clients and improving their operational efficiency.
Learn more about BGIS
Size
7,000 employees
Industry
Real Estate & Construction
* Ladders Estimates

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