Lead team effort to ensure accountability for maximum results as defined by key performance indicators
Implement procedures to meet or exceed goals
Ensure continuous improvement
Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results
Respond to monthly QC findings and implement improvement plans as necessary
Assist with monthly metrics report, including staff changes and utilization rates by role
Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes
Work closely with Regional Sales Managers to achieve department goals and optimize customer experience
Decision consumer, equity, and mortgage loans
Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.)
Exercise credit judgment and creativity
Perform pricing and underwriting exceptions
Work with retail offices and internal business partners on approval and exception requests
Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions
Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations
Keep informed of changing rules and regulations
Mentor team to improve results
Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
