Regional Manager, USARC DEERS/RAPIDS

Yorktown Systems Group, Inc. • $75K — $95K *
Fort Knox, KY 40121In-Person
Education, Government & Non-Profit
Less than 5 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Associates degree or two years of college plus two years of Site Security Manager experience.
  • Familiarity with RAPIDS/DEERS/CAC systems and related policies.
  • Experience delivering high-quality customer service and ensuring contract compliance.
  • Active SECRET Security Clearance or ability to pass NACI Tier 1 investigation.

Responsibilities

  • Supervise ID card operators and support contract operations.
  • Act on behalf of the contracting company as needed.
  • Oversee ID and CAC issuance support services.
  • Manage Site Security Managers and Verifying Officials.
  • Maintain electronic and paper records in DEERS/RAPIDS systems.
  • Provide accurate customer service materials at USID sites.
  • Prepare weekly and monthly operational reports.

Benefits

  • Comprehensive health insurance plans.
  • Retirement plan options.
  • Paid time off and holidays.
  • Opportunities for professional development and training.
  • Flexible work schedules when applicable.
Full Job Description


Job Title

Regional Manager, USARC DEERS/RAPIDS

Location

Fort Knox, Kentucky - Fort Knox, KY 40121 US (Primary)

Job Description

Summary:

Yorktown Systems Group is seeking a highly qualified Regional Manager to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

The USARC Command currently operates ICOs in different locations throughout the United States. The main responsibility of these Common Access Card (CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with USARC.

The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/ Real-time Automated Personnel Identification System (RAPIDS) sites.

Specific duties may include, but are not limited to:
  • Shall be responsible for the supervision of the ID card operators in support of this contract.
  • In the absence of the PM, shall have full authority to act for the contracting Company on all matters relating to daily operation of this contract.
  • Shall be responsible for the following tasks:
    • Provide ID and CAC Issuance Support Services oversight
    • Responsible for the management of and oversight of Site Security Managers (SSMs) and Verifying Officials (VOs)
    • Oversight of Input and Maintenance of Records in DEERS/RAPID System.
    • Shall also operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry or any additional CAC information and correspondence received.
    • Develop accurate standard customer service hand-outs at all identified USID sites prior to the start of full performance of the contract award and updated semiannually as needed.
    • Provide management support to USARC G-1/APO operations in accordance with the contract, the implementing guidance contained in FIPS 201-3 for Personal Identity Verification (PIV), DoD Instruction (DoDI) 1000.13, and AR 600-8-14; the main regulations that cover ID card issuance.
    • Responsible for the management and oversight of Common Access Card Mobile Assistance Team (CACMAT).
    • Responsible for supporting Management Briefings / Metrics.
    • Coordinate National Agency Checks with Inquiries (NACI) submissions.
    • RAPIDS Workstation Maintenance
    • Provide weekly and monthly reports.
  • Serve as a member of the Common Access Card Mobile Assistance Team (CACMAT). When not on CACMAT site assessment travel, the RM shall complete an average of eight (8) DEERS/ID card cases per day.
    • Be familiar with RAPIDS/DEERS/CAC, or applicable systems, policies to include, but not limited to, DoDI 1000.13, ID Cards for Members of the Uniformed Services, their Dependents, and other eligible individuals; and AR 600-8-14, Identification Cards and Defense Enrollment Eligibility Reporting system (DEERS) Policy.
    • Provide an in-brief, out-brief and required training during every site visit.
    • verification that SSMs and VOs issue ID cards in compliance with DoDI 1000.13, AR 600-8-14, RAPIDS User Guide and the RAPIDS Security Standing Operating Procedures (RSSOP).
    • Provide the USARC G-1/APO and COR/ACOR with an electronic copy of the completed assessment report, along with accompanying assessment checklists, within three business days of completion of the assessment.
    • Ensure subordinates generate a trip report for every travel event performed and reimbursed by the Government.
    • Update SOPs and provide continuity books for each management and functional area covered under this contract (with the exception of ID Card Operators).


Job Requirements

Required Qualifications:
  • Possess a minimum of an Associate's degree, or a minimum of two (2) years of college and at least two (2) years of relevant Site Security Manager experience supporting projects of similar size and scope to those tasks in the PWS.
  • Shall be familiar with RAPIDS/DEERS/CAC, or applicable systems, policies and procedures and shall ensure quality performance of work, contract compliance and quality customer service.
  • The RM will also perform duties as a member of the Common Access Card Mobile Assistance Team (CACMAT) Team.


Clearance: An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquires (NACI) Tier 1 investigation and background check is required

Location: Fort Knox, KY

Travel: Some Travel will be required

Security Clearance

Secret (3)

Travel

Some travel may be required

Job Type

Full-Time

Exemption Type

Exempt

Category

Contractors

About Yorktown Systems Group, Inc.

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