Job Description
The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.
Required Skills
• Serve as the contractor's primary point of contact with the Government at the installation level and manage on-site operations.
• Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.
• Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.
• Manage personnel, materials, schedules, and required monthly reports and administrative documents.
• Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.
• Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.
Required Experience
• Master's degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor's degree accepted with relevant experience.
• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
• Experience working directly with clients and exercising independent judgment.
• U.S. citizenship and successful completion of a National Agency Check/background investigation.
Preferred Qualifications
• Demonstrated experience leading multi-site or regional TAP operations.
• Prior experience supporting Army transition programs, employer outreach, or installation-level operations.
