Job Type
Full-time
Description
OBJECTIVE:The Regional Manager will work closely with the Director of Operations along with the rest of the executive team to strategize and develop long-term plans that usher in new levels of productivity and success for Kids Empire. The Regional Manager will be responsible for the oversight of Park experience as well as a financially successful market of 5 to 10 Parks. The Regional Manager will be accountable for leading a team of Park Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development. They Lead, Manage, and Hold their Teams accountable to the KE way!
ESSENTIAL JOB FUNCTIONS:- Supervise and guide individual location managers/supervisors and employees.
- Supervise and support the day-to-day operations of multiple parks within the market.
- Conduct regular Park visits to assess performance and address operational issues.
- Develop and implement strategies to achieve revenue and profit targets.
- Conduct performance evaluations and implement improvement plans as needed.
- Foster effective communication channels between Parks and the Support Center.
- Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
- Uphold a disciplined training approach aligned with our Learning and Development processes and policies.
- Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas.
- Manages and conducts park assessments for all locations assigned.
- Responsible for meeting their market's financial goals.
- Conduct interviews and hire management and staff when needed.
- Implement strategies to enhance customer satisfaction and loyalty.
- Must be capable of disciplining employees and terminating when policies are violated.
- Prepares and audits employee's schedules.
- Oversee the timekeeping system.
- Approve time off for Park Management.
- Manages and communicates with all vendors associated with their market.
- Ensure Open and Closing procedures are followed at all locations assigned.
- Ensure that all rides and facilities are properly maintained and meet safety standards.
- Implement safety protocols and conduct regular safety audits.
- Coordinate with maintenance teams to address any issues promptly.
- Make sure parks are following processes and policies and compliance.
- Manages and oversees park openings and closings via remote access.
- Conduct audits and participate in investigations alongside other departments.
- Conduct Park assessments to ensure compliance, safety, and performance monthly in all Parks.
- Walk the floor regularly when visiting parks assigned to monitor there are no unsafe hazards present, and that guests are following the park attendance rules, regulations, and guidelines.
- Address customer complaints and concerns promptly and professionally.
LOCATIONS YOU WILL BE OVERSEEING:Gresham, OR
Bakersfield, CA
Clovis, CA
Fresno, CA
Rancho Cordova, CA
PHYSICAL DEMANDS:- Stand, walk, bend, twist constantly.
- Stand, walk, bend, twist constantly.
- Frequent travel throughout your markets
- Must be able to work in noisy environments created by guests, such as children yelling and music.
- Must be able to tolerate a hectic work environment during peak hours.
- Must be able to work in a tight structure.
- Work weekends and holidays
QUALIFICATIONS:- Strong understanding of operations, financial management, and customer service.
- Developing and implementing strategies for market growth and success.
- Leadership skills
- Bachelor's degree (or equivalent) in business administration or related field
- Experience in developing Performance Improvement Plans and Action Plans.
- Strong working knowledge of data analysis and performance metrics, using business management software.
- Proven experience in a multi-unit role.
- Strong understanding of operations, financial management, and customer service.
- Good communication skills, customer service skills, and strong conflict-resolution skills
Salary Description
80,000.00-90,000.00
