ESSENTIAL FUNCTIONS:- Lead, train, schedule, and develop the regional AR team; set workload priorities, coach performance, and build bench strength; own escalations for the region.
- Ensure customer payments (checks, ACH, wires, credit cards, and lockbox/mobile-capture channels) post accurately and timely across the AR automation platform and the ERP; verify payment-channel configuration and GL routing; escalate feed, posting, or presentment failures the same day.
- Execute the prior-day bank-to-ERP deposit tie-out (BAI/CashPro to ledger) with a signed daily checklist-maintained audit-ready; investigate and clear variances at the item level.
- Manage regional ledgers across the company's ERP environments; apply cash only to the entity and invoices identified on the remittance.
- Enforce State requirements in electronic-mandated markets (delivery against payment; reconciliation of driver/field collections), state credit-day rules, and franchise-state practices; coordinate with Compliance on licensing-driven receivable requirements.
- Administer the customer credit-hold / sales-order block SOP - initiate holds per policy, document releases with required approvals; evaluate creditworthiness and set limits using financial data and credit reports; manage NSF events per SOP.
- Run prioritized, professional, documented collection activity from the aging; partner with sales leadership on customer strategy; escalate to third-party agencies or Legal per policy to minimize write-offs.
- Investigate and resolve short payments, deductions, and billing disputes with Sales, Operations, and Customer Service; maintain complete audit trails; work unapplied and on account cash to company standard.
- Route any payment-redirect, assignment, factoring, lien, or garnishment notice touching customer receivables to management immediately under company SOP - never self-executed.
- Help support, understand, and reconcile the AR subledger to the general ledger monthly; support reserves analysis and bad-debt review; deliver close-calendar reporting.
- Advance automation and control coverage (payment-platform optimization, tie-out automation, SOP authorship); create and implement changes that improve accuracy and speed.
OTHER FUNCTIONS:- Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
- Other duties as assigned
- Overtime as necessary
WORKING CONDITIONS:Normal Office Environment
EQUIPMENT/MACHINERY USED:Computer, fax, photocopier, calculator, telephone, automobile
PHYSICAL REQUIREMENTS:Sitting, bending, reaching, visual acuity, manual dexterity, driving
MINIMUM REQUIREMENTS:- Bachelor's degree in Accounting, Finance, or a related field from an accredited institute is required.
- 7+ years of progressive accounts receivable or related supervisory experience is required.
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite, Business Central, Apprise)
- Advanced Microsoft Excel skills, including pivot tables and XLOOKUPs
- Excellent negotiation and communication skills to manage difficult collection calls while maintaining positive client relationships
- Exceptional attention to detail and a high degree of mathematical and statistical accuracy
- Understanding of accounting principles (GAAP), SOX, fair credit practices, and collection regulations
EMPLOYERS' RIGHTS:This job description does not list all the duties of the job. You may be asked by management to perform other duties. Winebow has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Winebow is by mutual consent.
