IDEXX

Regional Field Support Manager - Diagnostic Imaging

IDEXX • $85K — $100K *
US-Anywhere
+ 10 other locationsRemote
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience, ideally with remote teams
  • Excellent collaboration skills with diverse stakeholders
  • Strong customer service focus with relationship management experience
  • Proven management expertise, especially in coaching environments
  • Exceptional organizational and time management abilities
  • Natural communicator with a talent for building rapport
  • Willingness to travel 50% of the time

Responsibilities

  • Lead and coach the Diagnostic Imaging Field Support team
  • Collaborate with field partners to achieve common objectives
  • Implement strategies to meet quarterly commercial goals
  • Coordinate resources for effective territory management
  • Advocate for strong relationships with internal and external customers
  • Model the company’s guiding principles and contribute to policy development
  • Facilitate collaboration between field partners and support representatives

Benefits

  • Health, dental, and vision benefits from day one
  • 5% matching 401k plan
  • Annual cash bonus opportunity
  • Additional perks like pet insurance and mental health resources
  • Volunteer paid days off and employee stock options
  • Dynamic career enhancing leadership and technical skills through travel and networking opportunities
Full Job Description
The Regional Field Support Manager leads and supports a team of Diagnostic Imaging Field Support Representatives (FSR) to provide excellent customer experience.

In this role:

  • You will develop the team and provide ongoing coaching to drive performance.
  • You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
  • You will implement strategies to achieve quarterly commercial goals.
  • You will coordinate resources and help employees with territory management to support customer loyalty and growth.
  • You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
  • You will adhere to and model the IDEXX Purpose & Guiding Principles.
  • You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
  • You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.


What you need to succeed:

  • Have the ability to travel 50%
  • 5 or more years of leadership experience, preferably leading remote field service teams
  • Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects - it's essential your strengths lie with influencing, planning and coordinating.
  • You have fantastic customer service skills including discovering and exploring customers' needs, experience working with customers and maintaining good customer relationships.
  • You have strong management skills and have the ability to give developmental feedback in a coaching environment.
  • Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
  • You're a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.
  • This team supports the Western 1/3 of the U.S and can be based in CA, WA, OR, UT, ID, AZ, TX, CO, MO, KS with close proximity to a major airport.


What you can expect from us:

  • Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
  • A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners


#LI-CFO

#LI-REMOTE

About IDEXX

IDEXX Laboratories, Inc. is an American multinational corporation engaged in the development, manufacture, and distribution of products and services for the companion animal veterinary, livestock and poultry, water testing, and dairy markets. Incorporated in 1983 and headquartered in Westbrook, Maine, and EMEA in Hoofddorp, Netherlands, IDEXX offers products to customers in over 175 countries around the world.
Learn more about IDEXX
Size
10,350 employees
Market Cap
$33.7 billion
Industry
Healthcare
Net Income
$581.7 million
Founded
1983
5 Year Trend
+12.6%
Revenue
$2.7 billion
NASDAQ
IDXX
* Ladders Estimates

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