The Regional Field Service Manager supervises the overall operation of the field services department for their defined territory, coordinating and managing resources to successfully carry out field service jobs, including system equipment installation, checkout, maintenance, and repairs.
Essential Functions- Delivers excellent customer service to internal and external customers.
- Ensures operations are performed safely and in compliance with local, state, and federal regulations.
- Manages and trains new employees as needed to ensure safety, efficiency, and profitability.
- Ensures all employees are properly trained and equipped with the necessary tools to be successful.
- Compiles and analyzes various reports for decision-making, management reporting, and compliance.
- Manages the departmental budget and business plan for the functional area.
- Works with sales personnel to develop costs and operation plans for potential field service projects, holding responsibility for completing projects on the defined cost basis.
- Identifies resource needs and provides justification and troubleshoots and resolves complex problems.
- Provides leadership to assigned employees by establishing performance expectations, assigning and monitoring work, providing coaching and feedback, supporting employee development, recognizing performance, and addressing performance concerns in accordance with company policies and procedures.
- Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice.
Education & Essential Qualifications- High School Diploma or equivalent required (Bachelor's degree preferred), and 5+ years of related experience, including previous management experience with budgetary and profit & loss (P&L) responsibility preferred.
- Proficiency in Microsoft Office Suite.
- Experience supervising and leading employees.
- Effective oral and written communication skills.
- Experience providing external sales support to direct sales representatives and customers.
This position includes the following Benefits:
- Health, Dental and Vision insurance
- Wellness Program
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
