Job Title

Regional Facilities Manager

 

Job Description Summary

The Regional Facilities Manager provides leadership and oversight for a portfolio of mission-critical data center facilities and leads a team of Facilities Managers, Assistant Facilities Managers, and Facility Coordinators.

This role is responsible for ensuring safe, reliable, and efficient facility operations while maintaining compliance with client requirements, contractual obligations, and Cushman & Wakefield standards. Serving as the primary regional client contact, the Regional Facilities Manager partners closely with internal and external stakeholders to deliver exceptional service, drive operational performance, and achieve financial objectives across the portfolio. This role involves ongoing partnership with the Account Director, Engineering Director, Finance Team, Operations Team, and vendor partners.

The successful candidate is a client-focused leader with demonstrated experience in mission-critical facilities, including data centers, telecommunications, healthcare, and other critical infrastructure environments. They possess the expertise to build trusted client relationships, develop high-performing teams, maintain operational visibility across multiple sites, and solve complex operational challenges in a fast-paced environment.

 

 

Job Description

Essential Responsibilities

• Serve as the primary regional liaison for client stakeholders, fostering trusted relationships and ensuring a high level of client satisfaction and service delivery.
• Lead, coach, and develop Facilities Managers, Assistant Facilities Managers, and Facility Coordinators while promoting accountability, technical competence, and professional growth.
• Maintain a visible presence across the portfolio through regular site visits, operational reviews, coaching, and client engagement.
• Oversee day-to-day operations of mission-critical facilities, including work order management, preventive maintenance execution, compliance, and service delivery, to support reliability and operational excellence across the region.
• Ensure preventive maintenance programs, asset management practices, and change management processes support critical infrastructure reliability and business continuity objectives.
• Identify, assess, and communicate operational risks while developing practical solutions and remediation plans to address issues before they impact operations.
• Ensure achievement of contractual requirements, KPIs, SLAs, and client expectations.
• Responsible for understanding critical assets, identifying operational risks, and proactively communicating remediation plans and improvement opportunities
• Maintain oversight of capital asset requests and project engagement from planning through execution.
• Provide oversight of vendor performance, scopes of work, procurement activities, and service delivery to ensure quality, compliance, accountability, and value.
• Manage regional budgets, forecasting, financial compliance, facility condition assessments, capital planning, and infrastructure improvement initiatives across the portfolio.
• Utilize CMMS platforms, operational dashboards, and reporting tools to monitor performance, identify trends, and drive accountability and continuous improvement.
• Lead client business reviews and communicate operational performance, risks, trends, and recommendations.

Key Competencies

Leadership & Stakeholder Management

• Leadership and Team Development
• Stakeholder Communication and Influence
• Change Management
• Cross-Functional Collaboration

Client & Service Delivery

• Client Relationship Management
• Vendor Management and Strategic Partnerships
• Contract Compliance and Service Delivery
• KPI and SLA Performance Management

Critical Facilities Operations & Resilience

• Mission-Critical Facilities Operations
• Operational Planning and Execution
• Operational Excellence and Continuous Improvement
• Critical Infrastructure Risk Management
• Business Continuity and Risk Mitigation

Financial & Business Acumen

• Financial Management and Budget Oversight
• Complex Problem Solving and Decision Making

Qualifications & Experience

• Bachelor's degree required.
• Minimum of 12 years of facilities management experience, including at least 7 years supporting commercial, campus, portfolio, mission-critical, or data center environments.
• Minimum of 3 years in a senior facilities leadership role with responsibility for multiple locations and/or teams.
• Additional relevant experience may be considered in lieu of a degree.
• Industry certifications such as CFM, FMA, RPA, LEED O+M, or equivalent are preferred.

Work Environment & Travel Requirements

• Ability to travel up to 25% in support of client sites, team members, operational reviews, and business needs across the regional portfolio.
• Ability to conduct site visits within active mission-critical and data center environments.
• Expected to work from a designated office location a minimum of three (3) days per week, with flexibility to meet business and client needs.

Important Experience:

• 12 years of facilities experience/minimum of 7 years in commercial high-rise, campus or portfolio environment with at least 3 years as a senior facilities manager
• 5 years of additional experience in those environments may substitute for degree
  • RPA, CFM, FMA or LEED O&M industry certifications recommended

Education:

• 4-year college degree required

Physical Requirements:

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time. Regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.