Position Overview:The Director of Stores is responsible for the overall store operations in their designated region. This position is responsible to lead a remote field leadership team to achieve optimum business results effectively and efficiently. This is including but not limited to; sales, inventory, store conditions, staffing, customer service and profitability.
Primary Responsibilities:- Develop and implement procedures for maintaining effective and efficient store operations.
- Strategic planning for store growth and increased business results.
- Evaluate and develop improved techniques for inventory control, shipping and receiving, and efficient use of labor.
- Report performance and initiate improvements for general store operations.
- Develop and execute plans for coaching, training and development, evaluating, and supervising of District Team Leaders.
- Operational excellence with regard to the company's key performance indicators and overall business results.
- Ensure high quality customer service is delivered by Team Leaders and Associates.
- Conduct store visits to ensure that store conditions, service and business are meeting the company expectations.
- Assist in Associates recruitment, performance evaluations and Associates promotion and retention.
- Contribute to the company's strategic planning on Health and Safety issues.
- Provide subject matter expertise to District Team Leaders and stores on operational execution.
- Identify skill gaps and provide appropriate training to the team.
- Provide motivation, inspiration and enthusiasm to Team Leaders and Associates.
- Responsible for overall turnover results.
- Develop succession plans for all direct reports and the Director of Stores.
- Complete any additional responsibilities and/or duties as assigned.
Qualifications:- High School diploma or equivalent required.
- Bachelor's degree preferred.
- Minimum of 10 years of retail experience in a multi-unit management position in a mid-size to large retail service-oriented business, or demonstration of skills and learning through an internal development program and selection process.
- Ability to effectively manage in a professional work environment.
- Ability to lead and execute efficiently, exhibit character, possess exemplary work habits, commitment and integrity.
- Ability to exercise sound judgment.
- Efficient planning, prioritization and implementation of detailed instructions.
- Ability to learn and communicate new information and processes to all associates within company standards.
- Must be results-oriented through positive leadership.
- Comprehension of selling and service skills.
- Outstanding interpersonal and listening skills.
Physical Requirements:- Frequent travel is required.
- Physical ability to stand for extended periods.
- Frequent standing, bending, stooping and kneeling.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to work in a constant state of alertness and safe manner.
- Must have the ability to operate a motor vehicle and have a valid state issued license.
